William Rolison Email & Phone Number

Gainesville, Virginia, United States

As a member of our organization, my role is to operate and integrate Tanium for both remote and on-site engagements in order to serve our customers. By operating and maintaining the Tanium platform and its modules, I contribute to the success of each customer by achieving customer-specific outcomes, such as Threat Hunting, Asset Discovery, Asset Inventory, Sensitive Data Monitoring, Risk and Compliance Management, and Client Management. I work closely with other ESEs, TAMs, developers, and sales in a collaborative team environment to operationalize Tanium in the field, while also continuously improving my technical skills ranging from debugging to scripting.In this particular role, I will be leading the team of ESEs working on-site at the client and will serve as the primary point of contact on behalf of Tanium with the client.

Gainesville, Virginia, United States

Fulfills a vital role in Tanium to serve our customers. Operating in a highly-cooperative team environment with TAMs, engineers, customer success managers, and sales account managersContribute to each customer's success by supporting the Tanium platform and our customers in the field with Hands-on Tanium supportApplies my best technical chops in large enterprise environments while building new skills ranging from managing important relationships to scriptingSolve Tier 1 & 2 support cases. Assist Technical Account Managers with Tier 3 support casesWork with Technical Account Managers on strategic customer activitiesConduct health-checks on assigned accountsContribute to and track activity, after action, root cause and daily status reportsWork closely with customer success managers on improving Tanium operational status within key accountsDocuments best practices and ‘Run Book’ entries

Columbia, Sc

Analyzes, installs, administers, and configures the infrastructure systems in a distributed environment at the enterprise level; participates in capacity planning; supports the creation and the maintenance of infrastructure disaster recovery plans, monitors performance activities, and provides operational support; Implements and maintains software/hardware and analyzes performance; routinely configures and maintains physical and logical infrastructure components and provides support for them.Participates in medium to high-complexity projects providing daily operational support and maintenance of a distributed environmentCoordinates the installation, implementation, administration, configuration, and maintenance of operating systems at the enterprise level (desktops and servers) in a distributed environment.Regulates systems performance; resolves system problems, capacity issues, and inoperability by tracking/reporting maintenance and fine-tuning systems to achieve optimum level of performance.Participates in the development of disaster recovery plans, and develops the appropriate test plans.Ensures the system’s compliance with the organization’s requirements through the implementation of, auditing of, and adherence to policies, procedures, and security standards.Ensures data integrity by evaluating and managing the appropriate software/hardware solutions.Monitors Aflac systems and services provided by vendors to ensure that service levels meet requirements.Develops and implements software/hardware upgrades and system installations in accordance with established policies and procedures.Act as project lead when bringing in new technology as well as evaluate and implement enhancements to existing products.Serve as subject matter expert that provides technical recommendations on new and emerging technologies.

Sc

Serves as the subject matter expert in performing complex maintenance and support of most customer products; works on projects as a project team member or lead, and may participate in project planning and requirements. Troubleshoots and analyzes complex issues/problems specific to a broad range of infrastructure products and networking components; documents solutions and builds checklists for team use; provides on-the-spot training to clients and practices proactive knowledge-sharing. Researches, evaluates, and recommends hardware and software technologies to support business initiatives. Participates in the development and communication of solutions for client service improvements, including but not limited to documenting instructions, process improvements, solutions, technical articles, white papers, and proposals. Provides basic-to-complex support on a broad range of products; acts as the subject matter expert in certain areas; escalates problems appropriately; and monitors and maintains ownership of issues to ensure problem resolution. Installs new software, hardware, upgrades, and peripheral devices. Provides input to developers, department staff members, and management to observe and resolve technical issues; mentors and trains less experienced staff members. Monitors service-level objectives to ensure that requirements are met or exceeded; ensures that clients follow appropriate service procedures. Builds business relationships, shares knowledge with customers, and interacts with customers (external and internal) in a courteous and professional manner. Works with multiple-vendor technical support, coordinating solutions between clients and product manufacturers.

Tests, implements and deploys infrastructure hardware and software.Responds to crisis or urgent situations within the network to mitigate immediate and potential cyber threats.Uses defensive measures and information collected from a variety of sources to identify, analyze, and report events that occur or might occur within the network in order to protect information, information systems, and networks from threats.Protects against, monitors for, performs analysis of, responds to and detects unauthorized activity in the cyberspace domain, which includes deployment and administration of the CND infrastructure.Supervises and directs Cyber Network Defense Operations for the 125th Cyber Protection Battalion.Serves as enlisted CND advisor and provides technical and tactical advice on CND matters.Serves as a team member that responds to crises or urgent situations within the network to mitigate immediate and potential cyber threats.

Serves as a Team Leader of a 4 man team. Responsible for health, welfare, and safety of the Soldiers in the squad.Ensures Soldiers meet the standards related to individual training and team training, physical fitness, equipment, maintenance, property accountability, and personal appearance.Enforces discipline and execute Squad Leader guidance. Coach, counsel, and mentor Team Members.Responsible for the control and tactical employment of Police Operations, Detention Operations, Security and Mobility Support, and Police Intelligence Operations.Maintains accountability and serviceability of four military police war fighting systems.

Lexington School District One

Lead Technician for Configuring, Installing, and Troubleshooting 2,000+ Mobotix Security Cameras across 32 locations (30 schools, district office, and Data Center). Software used: MxManagementCenter and MxControlCenter.Chief Engineer for Installing, Configuring, and Troubleshooting 50+ Electronic Door Locks (RS2, Keri, and Schlage) across 32 locations (30 schools, district office, and Data Center).Managing and troubleshooting end user (Teachers, students, staff) technology needs. Provides support for District HelpDesk. Administers Active Directory (password resets, group policy, deployment services) and VMware AirWatch. Creates Windows and MAC install Images. Installs software via Group Policy. Troubleshoots iOS (iPhones and iPads) technical issues. Installs new software, hardware, upgrades, and peripheral devices.Installing, connecting, repairing, troubleshooting, and upgrading routine network hardware and software applications – Routers, switches, access points, POE Phones, hubs, cabling, etc. Creates and responds to service tickets using Samanage, Spiceworks, and BOSSDesk.Lead Technician and main contact for Antivirus (AVG) server. Installs, maintains, and troubleshoots all Antivirus Issues throughout the district. Services 30 schools.

Provides students and staff with issue resolution pertaining to software, hardware, connectivity, and installation of iPads and other school provided technology. Provides support for Malfunctioning or damaged iPads. Responsible for having iPads repaired. Assigns students and staff iPad using Apple Configurator and is responsible for tracking configuration issues using Mobile Iron.