Vice President - Director Of Network And Voice Operations
Current
Aug 2024 - Present
AeroLeads people directory · profile
William Henderson Email & Phone Number
Professional Scrum Product Owner (PSPO I)
at
Fifth Third Bank
1 work email found
@53.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Professional Scrum Product Owner (PSPO I)
Location
Fort Myers, Florida, United States
Who is William Henderson? Overview
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Quick answer
William Henderson is listed as Professional Scrum Product Owner (PSPO I) at Fifth Third Bank, based in Fort Myers, Florida, United States. AeroLeads shows a work email signal at 53.com and a matched LinkedIn profile for William Henderson.
William Henderson previously worked as Vice President - Director of Network and Voice Operations at Fifth Third Bank and Associate Director Network and Voice Operations at Fifth Third Bank. William Henderson holds Bachelor Of Science - Bs, Business Administration from Rasmussen University.
Company email context
Email format at Fifth Third Bank
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{first}.{last}@53.com
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AeroLeads found 1 current-domain work email signal for William Henderson. Compare company email patterns before reaching out.
Profile bio
About William Henderson
Hello, I’m William. My objective is to leverage my experience while continuing to be challenged. I have 33 years of professional experience. My background in Management, Vendor & Relationship Management, Project Management, Product Ownership and Process Improvement represent a unique combination of disciplines. I have the drive and determination to consistently achieve success as a leader for any organization.Ambitious IT and Operations leader with a proven history of providing executive level management of policies and processes. Lead and develop teams of IT professionals while liaising with managers and supervisors to ensure operational efficiency and process management. Drive results through the instilment of commitment, trust, loyalty, and respect. Curate and maintain relationships with internal and external partners.
Listed skills include Project Management, Wireless, Sdlc, Process Improvement, and 30 others.
Current workplace
William Henderson's current company
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7 roles · 15 years
William Henderson work experience
A career timeline built from the work history available for this profile.
Associate Director Network And Voice Operations
Nov 2022 - Aug 2024
Network Manager - Product Owner
Agile Manager providing project management, Process management and team leadership for Network Services Infrastructure Team.Empowering Network Engineers, Architects and Operations to provide guidance on new technology for Cloud projects, local internet egress and remote work performance. Conversion to Agile project management and business partnership to.
Aug 2019 - Nov 2022
It Application Product Owner
Trac Interstar
Provide guidance to the Business Leadership and IT Developers in the development of the FYX Fleet Application. Deliverable prioritization, process improvement, and cost controls while developing a world class, industry leading application.My leadership helped put control in our customers hands. Constant improvement of our mobile and web applications helped.
Feb 2019 - Aug 2019
Infrastructure And It Security Product Owner
Axcess Financial
- Provide leadership and management as a Professional Scrum Product Owner (PSPO I) while driving process improvement and reducing control costs. Utilize Agile Portfolio management to maintain Kanban and Scrum boards..
- Plan and execute the integration of Amazon Web Services Cloud for all applications, improving development processes and reducing environmental and control costs.
- Oversee transition of all IT infrastructure to “As A Service” providers, including Software as a Service (SaaS), Infrastructure as a Service (IaaS), Communication as a Service (CaaS) and Network as a Service (NaaS).
- Manage Sprints, Kaizen activities, refinement sessions, and planning sessions while leveraging a focus on process improvement, communications, cross-functional team collaboration, and resource management.
Apr 2017 - Feb 2019
Sr. Manager Of Internal & External Call Center Helpdesks, Levels 1-3
- Oversaw a team of 30 representatives while curating client relationships and providing professional development. SR. MANAGER OF INTERNAL/EXTERNAL CALL CENTER HELPDESKS, LEVELS 1-3 (2016 to 2017)Facilitated operational.
- Improved service-level KPIs by maintaining compliance with ITIL standards and executing process improvements.
- Drove professional development through quarterly and annual performance reviews. Coordinated monthly mentoring sessions between staff members while prioritizing individual career objectives. PRODUCTION CONTROL MANAGER.
- Pioneered improved scheduling options to leverage cross-training opportunities and improve work-life balance for employees.MAJOR INCIDENT MANAGER (2014 to 2015)Oversaw end-to-end incident management for IT related.
- Provided training to managers and supervisors on the Incident Management Process. Improved coordination and communication between teams while providing team engagement and development.
- Leveraged Post Mortem meetings to identify root causes for major issues and engage in troubleshooting. Improved organization by creating and deploying SharePoint sites for IT service center teams.
2014 - 2017
~3 yrs
It Helpdesk And Project Office Manager
Managed the IT Internal and External Helpdesk and IT Project Office.
2011 - 2014
~3 yrs
1 education record
William Henderson education
-
Rasmussen University
FAQ
Frequently asked questions about William Henderson
Quick answers generated from the profile data available on this page.
What company does William Henderson work for?
William Henderson works for Fifth Third Bank.
What is William Henderson's role at Fifth Third Bank?
William Henderson is listed as Professional Scrum Product Owner (PSPO I) at Fifth Third Bank.
What is William Henderson's email address?
AeroLeads has found 1 work email signal at @53.com for William Henderson at Fifth Third Bank.
Where is William Henderson based?
William Henderson is based in Fort Myers, Florida, United States while working with Fifth Third Bank.
What companies has William Henderson worked for?
William Henderson has worked for Fifth Third Bank, Trac Interstar, Axcess Financial, Vantiv, and Laboratory Partners ~ The Medlab.
How can I contact William Henderson?
You can use AeroLeads to view verified contact signals for William Henderson at Fifth Third Bank, including work email, phone, and LinkedIn data when available.
What schools did William Henderson attend?
William Henderson holds Bachelor Of Science - Bs, Business Administration from Rasmussen University.
What skills is William Henderson known for?
William Henderson is listed with skills including Project Management, Wireless, Sdlc, Process Improvement, Sharepoint, Vendor Management, Networking, and Mobile Devices.
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