William Savage Email and Phone Number

Manage Information Technology Department including network administration, service desk operations and database administration.Technical Manager, Microsoft Dynamics 365 projectCyber Security liaison for the Department of Homeland SecurityMicrosoft O365Microsoft Azure administrationMicrosoft Azure DevOps

Lead teams responsible for data center operations, database administration, DevOps support and service desk operations.

Lead corporate data center and service operations on behalf of 120 offices and 4000 employees throughout the US and Canada. Manage and allocate a $2.5M operating budget in the continuous improvement and optimization of technology services and infrastructure, ensuring optimal performance for a data center encompassing 110 Windows and Linux based servers. Provide enterprise-wide strategic leadership and direction for information technology areas including:Project ManagementBudgeting and forecastingTelecommunicationsInfrastructure Application DevelopmentService desk Auditing and Compliance

Developed business partner relationships with business leaders and aligned technology initiatives to drive business goals. Recruited, developed and mentored staff. Oversaw technology procurement, capital and operating budget activities. Managed support desk team of 6 support technicians. Provisioned enterprise application suite. Designed corporate data center focusing on high availability without sacrificing operational efficiency and scalability.Utilized Citrix to provision financial system for 112 remote locations allowing standardization and oversight by the corporate financial team.Reduced mobile messaging costs by migrating from Blackberry BES platform to a windows active sync configuration.Minimized exposure to penalties and fines by demonstrating adherence to controls during a BSA software audit.Provided support for high profile events such as NCAA Finals, NHL Stanley Cup Playoffs, NBA Finals, X Games.Fostered employee growth and development by collaborating with executive management team to launch company’s employee mentoring initiative.

Manage and direct software development team

Managed and directed a staff of 5 IT professionals providing implementation and support of enterprise systems including financials, Payroll, HRIS, CRM and Timekeeping. Developed system specifications and directed implementations of newly acquired enterprise applications.Delivered business intelligence to sales and marketing teams using Crystal Reports and custom SQL solutions.Utilized best practices, documentation and technician cross training to ensure consistently high levels of system availability.

Acted as technical liaison between major accounts sales team and customers by managing the implementation and post implementation support of Payroll and HRIS solutions. Dedicated technical support resource for larger clients, using strong customer service focus and extensive ADP product knowledgeImproved product quality by conducting testing and validation of new products prior to release.Facilitated complex implementations by developing custom data transformation and integration solutions.