William Rubiano, Itil Email and Phone Number
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Highly experienced airline and aviation operations manager. More than 20+ years of hands-on experience in aviation and operations center leadership roles. Also served 10 years U.S. Army and Army Reserve. Demonstrated the ability to bring together and lead diverse teams of professionals in fast-paced, highly stressful environments.Proven ability to successfully and quickly analyze situations, identify deficiencies, and potential opportunities, and then develop innovative solutions to enhance safety and productivity while improving customer service and regulatory compliance. Strong technical and analytical qualifications.» Management: Strong analysis, planning, execution, and leadership skills. Able to manage personnel within the system operations control center, oversight the direct performance of all company aircrafts and employees involving operations worldwide.» Project management: Oversaw from conception to implementation multiple technological solutions, which eliminated direct annual expenditures. Ensure compliance with industry regulations while reducing user interface allowing redeployment of company resources for better overall efficiency and productivity.» Communication: Provide written and oral briefings to executive management, facilitate operational meetings, perform lectures to company personnel, and write and publish technical, policy, and procedure manuals. Expertise– Bilingual; native English and Spanish– Microsoft office 365– Business Intelligence– 10 Years U.S. Army– Norwich University Bachelor degree, Corp of Cadets & 4 years Army ROTC. – FAA Aircraft Dispatcher License.– Created the TCO (Training Course Outline) for certification and approval by FAA for Global One Training Group, LLC. To obtain FAA Part 65 FAA Aircraft Dispatch School Certification.– Experience with ETOPS, Polar Flights. – Enhanced Weather Information System (EWINS).– Aircraft Dispatch Instructor & ATS – Liaison with Defense Military attaché & DoD
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Operations Control Center (Occ)Delta Air Lines Dec 2019 - PresentAtlanta, Georgia, Us -
Senior Analyst Navigation Database Operations Control Center (Occ)Delta Air Lines Apr 2019 - Nov 2019Atlanta, Georgia, Us -
Owner, Ceo & Instructor Of Faa Aircraft Dispatcher SchoolGlobal One Training Group, Llc Feb 2017 - Present– Global One Training Group, LLC is an approve Part 65 FAA Aircraft Dispatch School, located in Miami, Florida. School is located right next to the Miami International Airport on 36 Street. – Students must complete the required 200 hours to receive the FAA Aircraft Dispatcher certification course. – Created the complete TCO (Training Course Outline) for certification and approval by FAA for Global One Training Group, LLC. In order to obtain its FAA Part 65 FAA Aircraft Dispatch School Certification.– Online (Distance Learning) training is available (Coming Soon).– Students will experience both real world manual and computerize flight planning exercises.– CATS Testing for ATP and Aircraft Dispatcher is offer onsite (Coming Soon).– Global One Training Group, LLC also trains and accepts students worldwide to train in or facilities.– Additional training courses available such as: ETOPS, EWINS, Flight planning, polar flight planning, CRM, DRM.– Students receive opportunity to compete for job placements with airlines one’s completion of certification.– Global One Training Group, LLC also has an approve FAA Part 142 Training Center partner located at the Orlando Sanford International Airport Florida. The training centers offers the following flight simulators on site: B727 Class C & Class D, 737-200, B737-300, ATR 42, A320, CASA C-212/100-200-300 Variants.
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Director Of Aircraft Dispatcher Training And ConsultingAirline Training And Leasing Corporation Jan 2006 - Present– Global One Training Group Training instructor on ATR-72/600, A320, A321, A330, B727, B737, B747, B757, B767, B777, DC10, MD11, MD80, MD82, MD83, MD87– Provide airlines worldwide with: pilots, dispatch, flight attendants, and maintenance training. – All types of Ferry Flights worldwide, including: overflight & landing permits, flight planning, flight fallowing, NOTAM’s, weather package and briefing, fuel, ground handling, catering.– We Provide Flight planning, complete Logistics, Fuel, Overflight and Landing permits requests worldwide.– Provide airlines worldwide with a complete Aircraft Dispatcher personnel training in the following areas: Basic Indoctrination, Initial, Aircraft Transition, Recurrent, ETOPS, Polar routes, International flight planning, PACOTS, MNPS, RNP, NAR, EWINS. – Serve as a flight operations/OCC (Operations Control Center) and flight dispatch consultant and instructor.– Assist start-up airlines to plan, begin, and improve flight operations, dispatch center, and operations control center.– Help airlines worldwide create, develop, improve, and implement the operations control center.– Create, develop, and implement aircraft dispatchers training programs, courses, regulations, manuals, recurrent, and procedures for airlines worldwide.– Prepare and create training materials, curriculums, and syllabuses for aircraft dispatchers.– Conduct weight and balance/Loadmaster training courses.– Write and implementation of company flight operations manuals, procedures, and certification.– Certified by NATA compliance services as a fingerprints collector.– Conduct fingerprinting for TSA on different airlines flight crews and personnel worldwide.
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Soccer CoachYouth Soccer Coaching Aug 2006 - PresentCoaching Philosophy• Use motivation to inspire and instill success in players.• Instruct high level of competency in soccer.• Improve players development.• Focus on teaching methodology based on Tiki Taka or Total Football.• Develop teams that focus on pressing high.• Focus on possession based football.Coaching Experience:– 2017-Present Staff Coach Peachtree City Lazers, Peachtree City, GA – 2016-2017 Staff Coach U8 Boys Pre-Academy at AFC Lightning in Peachtree City, GA – 2015-2016 Assistant Goalkeeper Coach AFC Lightning Academy Peachtree City, GA– 2014-2015 Head Coach U14 Girls Team Peachtree City Lazers GA – 2014-2015 Head Coach U12 Girls Team Peachtree City Lazers GA – 2014-2015 Head Coach U6 Boys Team Peachtree City Lazers GA – 2013-2014 Head Coach U10 Girls Team Peachtree City Lazers GA – 2013-2014 Head Coach U5 Boys Team Peachtree City Lazers GA – 2012-2013 Head Coach U10 Girls Team Peachtree City Lazers GA – 2012-2013 Head Coach U4 Boys and Girls Team Peachtree City Lazers GA – 2012-2012 Head Coach U10 Boys Team FCYSL Fayetteville, GA – 2008-2012 Head Coach U4-U12 Boys and Girls Teams AYSO Rockford, ILCoaching Soccer Camps:– 2012-Present FC Barcelona Camps in: Atlanta, Chicago, Fort Lauderdale, Miami, Orlando, Tampa Assistant coach to FC Barcelona coaches field and goalkeeper Boys and girls 6-16 yearsCoaching Courses & Certification• 2017 Concussion in sports certification.• 2015 Concussion in sports certification• 2013-2014 FC Barcelona coaches clinic• 2013 Concussion in sports certification• 2012 FC Barcelona coaches’ clinic 13 hours• 2008-2011 AYSO certification courses U4, U5, U6,U8, U10, U12, U14, U16Coaching Licenses & Certification • USSF National E License.• USSF National F License.• USSF State F & State G License.
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Flight Dispatch & Flight Operations ConsultantIndependent Consultant Jan 2006 - Present- Flight Dispatch & Flight Operations Instructor worldwide - Instructor Flight Dispatchers Basic,Initial & Recurrent Training Worldwide- Instructor for Flight Operations Personnel Worldwide.- OCC (Operations Control Center) Consultant and staff training- Weight and Balance instructor- Loadmaster instructor- Global One Training Group ATR-72/600 Training instructor.- Global One Training Group Training instructor on ATR-72/600, A320, A321, A330, B727, B737, B747, B757, B767, B777, DC10, MD11, MD80, MD82, MD83, MD87
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Senior Analyst Sita DcsSita Oct 2016 - Apr 2019Geneva, Geneva, Ch– Promoted from the SITA Customer Support Servicedesk on October 2016.– ITIL Certification.– Horizon Weight & Balance, Horizon DCS, LDP, APP, Government.– Provide support to internal and external customers in accordance with departmental procedures and/or the terms of the customer’s contract or Service Level Agreements (SLAs).– Act as the customer Single Point of Contact (SPOC) and co-ordinate application troubleshooting with customers and/or internal resolver groups, ensuring the highest level of customer service is maintained to resolve the fault and incident within the prescribed SLA. – Adherence to installation guidelines, application documentation and industry best practices to deliver quality service.– Collaborate with customers to understand, document and resolve problems to high complexity within the designated application. – Conduct the analysis, definition, documentation and/or testing of application software changes and system enhancements.– Collaborate inter-departmentally with Lead and Expert Analysts and/or Software Development personnel to identify the root cause of application processing errors, and provide possible workarounds or resolution details to customer.– Execute testing with customers and third party service providers to ensure application and system processing is functioning properly for cutover.– Plan and deliver SITA application training both internally and to SITA hosted customers. -
Senior Analyst CasSita Aug 2014 - Oct 2016Geneva, Geneva, Ch– www.sita.aero– PSL Servicedesk–October 2016 Promoted as a Senior Analyst to DCS (Departure Control System) within SITA.– ITIL Foundation Certified– Provide support to 26 passenger solutions SITA products applications. – Provide support to internal and external customers in accordance with departmental procedures and terms of the customer contract or Service Level Agreements (SLAs).– Act as the customer Single Point of Contact (SPOC) and coordinate applications teams, troubleshooting with customers and /or internal resolver groups. Ensuring the highest level of customer service is maintained to resolve the incident or request within the prescribed SLA, when required.– Coordinate problem resolution with the appropriate resolver group. Ensure shortest service time restoral possible, according to the customer contracts or SLAs, by initiating the timely escalations to management and specialized resolver groups inside SITA as per established departmental escalation procedures.–Collaborate with customers to understand, document and resolve problems to moderate complexity within the designated application.–Support, troubleshoot, analyzed and investigate application software and IT system.–Conduct the analysis, definition, documentation and / or testing of application software changes and system enhancements.–Collaborate inter-departmentally with other senior analysts and / or software development personnel to identify the root cause of application problems and provide possible workaround or resolution details to customers. -
Flight Planning SpecialistWorld Airways And North American Airlines Jan 2012 - Mar 2014– WOA and NAA conducts worldwide cargo and passenger flight operations as a supplemental, flag Part 121 U.S. air carrier. Part of the CRAF (Civil Reserve Air Fleet).– Part of the Alliance Team and conducts operations on behave of the: U.S. Department of Defense, Missions in support of Operation Iraqi Freedom and Enduring Freedom, U.S. Department of State, British MOD, Canadian DND, Emergency Relief, White House / Press Corps, Adhoc, ACMI, and flights on behalf of other airlines worldwide. – Operated worldwide cargo and passenger aircrafts: B747-400F, MD11, and B767-300ER.– Improved cost 90% by obtaining overfly and landing permits directly with each countries CAA’s and government agencies.– Obtained and disseminated all required overflight permits, military, and civilian charters landing permits, as well as maintenance facilities landing permits and slots.– Gained experience using APACS DoD system and Foreign Clearance Guide (FCG) for U.S. military overflight permits, and landing permits request.– Maintained database in accordance with the Foreign Clearance Guide (FCG) revisions.– Developed and maintained World Airways and North American Airlines worldwide route database in accordance with overflight permits obtained, Eurocontrol RAD’s, ATC / FIR en-route requirements, and entry-exit point requirements as specified in DOD FLIPS, Jeppesen Airways Manual Entry Requirements Section, RAMCC instructions, AIRAC, NATS, and various foreign governments AIP publications.– Conducted a complete route analysis of overflight costs for customers and the marketing and sales departments.– Provided marketing and sales departments a complete research for civilian and military airports for both cargo and passenger operations.– Saved over $1M in cost by analyzing & rerouting flights and obtaining overfly/landing permits.– Conduct ETOPS & Polar Operations.– Qualified as a Flight Dispatcher. Conduct worldwide flight plans B747-400, MD11, B767-300ER.
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System Operations Control Duty ManagerRyan International Airlines Sep 2008 - Jan 2012Rockford, Il, Us– RIA conducts flight operations as Part 121 domestic, flag, and supplemental air carrier.– Ryan International is a member of the CRAF (Civil Reserve Air Fleet), and conducts operations on behalf of the U.S. Department of Defense, missions in support of both Operation Iraqi Freedom and Enduring Freedom, British MoD, Bulgarian DoD, Canadian DND, Dutch Military, DOJ, DHS, ICE, Department of Energy, ad hoc, ACMI, tour operators, flights on behave of other airlines, and sport teams charters.– Operated worldwide passenger aircrafts MD82, MD83, B757, B767-300, B767-300ER, and A330-300.– Helped create and implement the position which was new to RIA operations center.– Implemented standardized practices and wrote policies and procedures manuals for operations center, ultimately increased efficiency and allowed resources to focus on problem prevention.– Managed all departments within the system operations control center.– Optimized and changed business practices to increase productivity and reduce direct operating costs.– Managed worldwide passenger flight operations of all Ryan aircraft and personnel.– Created, coordinated, and implemented off-schedule or irregular operations recovery plans.– (ATS) Air Transportation Supervisor, Aircraft Dispatcher Ground Instructor.– Provided real-time problem solving and conflict resolution to flight operations.– Ensured the safe, legal, and efficient execution of Ryan flight operations.– Saved over $1M in cost by analyzing and rerouting flights in a more efficient manner.– Briefed upper management regarding state of all airline operations.– Consulted with management regarding physical changes to the environment to facilitate the flow of information.– Helped create and improve the aircraft dispatchers training program.– Helped create the Ryan International Airlines Aircraft Dispatchers B767, B777, and A330 training courses.– Current as Air Transportation Supervisor, Dispatcher Instructor, & Dispatcher. -
Aircraft Dispatcher SupervisorRyan International Airlines Oct 2006 - Sep 2008Rockford, Il, UsAircraft Dispatcher Supervisor and Aircraft Dispatcher | 10/2006-09/2008– RIA operates worldwide passenger aircrafts: A320, A321, A330-300, DC10-10, MD82, MD83, MD87, B727, B737-200, B737-300, B737-400, B737-800, B757-200, B767-300, and B767-300ER.– Key player in FAA table-tops exercises and proving runs on the certification of B767-300 aircrafts and ETOPS approval certification on B767-300ER.– Within eight months at Ryan International Airlines, promoted from Aircraft Dispatcher to Aircraft Dispatcher Supervisor, Instructor and ATS (Air Transportation Supervisor).– Supervised and managed all dispatch personnel during my shift.- Aircraft Dispatcher instructor and ATS.– Prepared and distributed dispatch work load during my shift and next shift.– Exercised operations control and joint responsibility with the Pilot-in-Command.– Conducted domestic and international route construction.– Reviewed and analyzed worldwide airfield suitability for all operations; aircraft-specific airports performance data.– Obtained worldwide overfly and landing permits.– Implemented Federal Aviation Regulations and Ryan International Airlines operations.– Conducted worldwide flight plans, flight releases, and flight following.– Determined the most economical and desirable route of flights.– Filed flight plans with Euro Control, Euro Control CFMU, and ATC worldwide.– Planned flights to conduct operations in: ETOPS, NAR, NAT Tracks, Blue Spruce, and PACOTS as applicable on the route of flight.– Conducted re-clears, re-dispatch, drift down, escape routes and Rule 3585 when needed.– Provided detailed briefings with flight crews regarding flight operation.– Reviewed and monitored weather conditions, checked METAR, TAF, Pireps, Winds Aloft, NOTAM, MEL, CDL, DMI, and any potential hazards to the safety of the flight. -
Assistant Aircraft DispatcherCenturion Cargo Nov 2004 - Oct 2006Miami, Florida, Us– Centurion Air Cargo conducts flight operations as a supplemental Part 121 air carrier. They operate worldwide ACMI cargo aircrafts: DC10-30F and DC10-40F.– Updated all Jeppesen manuals in the Operations Control Center (OCC) and on all aircrafts.– Coordinate with Miami International Airport aircraft parking spots, update customs, and immigrations.– Reviewed and monitored all weather conditions, METAR, TAF, ATIS, Pireps, Winds Aloft, NOTAM, MEL, CDL, airport runway data, aircraft performance limitations, and any potential hazards to safety of flight.– Assisted aircraft dispatchers in conducting worldwide flight plans, flight following, & with any other assigned task.– Determined the most economical and desirable route of flight; also analyzed and reviewed any potential hazards to the safety of flight.– Conducted complete flight briefings with the flight crews before each flight.– Use Navtech system for flight planning; and also conducted weight and balance on DC10-30F and DC10-40F.– Participated in MNPS training and certification program. -
Duty Station ManagerMartinair Aug 2001 - Oct 2006Schiphol, Noord-Holland, Nl– Managed day-to-day flight operations at the Miami International Airport.– Managed all Martinair airport and contracted personnel; 30 employees total.– Participated with other airlines station managers in meetings and task groups with federal, state, and local agencies. Member of the AMC (Airline Management Council).– Helped prepare, set a budget, and put in motion the new Miami hub for Martinair (MP) with flight operations between Miami, Costa Rica, Aruba, and The Netherlands.– Prepared monthly worked schedules for all airport personnel and managers; approved overtime and vacations.– Maintained ULD’s, cargo pallets, and uniform inventory in the America’s network.– Prepared payroll reports, landing reports, vendor’s expense reports, and catering inspections reports.– Prepared and conducted training with all airport personnel.– Certified to conduct weight and balance and load sheets on: MD11, B747-200, B747-400 and B767-300ER cargo and passenger aircrafts. -
SoldierUs Army Oct 1996 - Oct 2006Arlington, Virginia, UsU.S. Army Reserve from October 1996 through October 2006. MOS Infantry / Armor (Tanks).Secret Clearance (Expired).Assistant S-3 Operations and Training with the US Army 108th Division. -
Operations Coordinator / Loadmaster (Part-Time, Concurrent With Martinair Above)Cielos Del Peru Airline Jan 2004 - Apr 2004– Conduct flight plans on DC10-10 and DC10-30 cargo aircrafts to destinations in North, Central, and South America– Gained greater understanding of FAA regulations and Peruvian Aeronautical Regulations (RAP’s).– Reviewed and monitored all weather conditions, METAR, TAF, ATIS, Pireps, Winds Aloft, NOTAM, MEL, CDL, airport runway data, aircraft performance limitations, and any potential hazards to safety of flight.– Updated flight operations board at the Miami Operations Control Center (OCC).– Provided complete briefing to flight crews and informed crews of hazardous materials.– Conducted manual and computerize weight and balance and load sheets on DC10-10 and DC10-30 freighters.– Supervised the loading and unloading of all aircrafts.– Coordinate with Miami International Airport aircraft parking spots, update customs, and immigrations.
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Passenger Service Agent (Part-Time, Concurrent With Martinair Above)Taca Airlines Sep 2001 - Dec 2001San Salvador, San Salvador, Sv– Checked-in passengers for international flights, reservations, ticket sales, penalty charges, and upgrade sales.– Provided baggage service and claims duties.– Performed gate function and duties for all aircraft arrivals and departures. -
Flight Operations AgentAir France Jan 2001 - Sep 2001Roissy Cdg, Fr– Conducted manual and computerized weight and balance, and load sheets on Air France and Air Caraibe aircrafts.– Notified pilot in command of any cargo and dangerous goods on board all Air France passenger aircrafts.– Sent all aircraft movement and CPM messages.– Supervised complete loading and unloading of all aircrafts.– Plotted the route of flight on both plotting charts and weather charts.– Reviewed and monitored weather conditions, METAR, TAF, ATIS, Pireps, Winds Aloft, NOTAM, MEL, aircraft airport runway performance, and any potential hazards to the safety of flight.– Conducted and prepared complete flight plans and flight releases out of Miami.– Provided flight crew with a complete flight briefing.– Trained in to checked-in passengers, baggage; performed reservations and gate agent functions as well.– Received training and certification on Air France aircrafts: A300, A319, A320, A321, A330, A340, B737-200, B-737-300, B747-400, B767, B777 and Concorde. – Air Caraibe aircrafts: Embraer ERJ145. -
Passenger Service AgentAvianca Airlines (Colombia) Nov 2000 - Apr 2001– Checked-in passengers for international flights, reservations, ticket sales, penalty charges, and upgrade sales.– Provided baggage service and claims duties.– Performed gate function and duties for all aircraft arrivals and departures.
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Passenger Service / Operations Agent (Seasonal)American Trans Air (Ata) Jun 2000 - Nov 2000Us– Checked-in passengers for domestic, international, and charter flights, reservations, ticket sales, penalty charges, and upgrade sales.– Performed gate function and duties for all aircraft arrivals and departures.– Traveled onboard aircraft on the Orlando, Florida-San Juan, Puerto Rico-Orlando, Florida routes; assisted flight crews as a Spanish translator.– Conducted aircraft weight and balance and gate assignments on L1011, B727, B737-800, B757-200, and B757-300. -
Cargo Agent / LoadmasterArrow Air Cargo Dec 1999 - Jun 2000Miami, Florida, Us– Arrow Air Cargo is a supplemental Part 121 carrier.– Conducted weight and balance, and load sheets on L1011, DC8 cargo aircraft.– Received, inspected, and checked all dangerous goods.– Notified Pilot-in-Command of any dangerous goods on board, their location, and completed the paperwork.– Built cargo pallets from scratch for L1011 and DC8 aircrafts.– Supervised loading and unloading of all aircrafts.– Received training by Arrow Air Cargo in Aircraft Dispatch Basic Indoctrination, initial, L1011, DC8 aircraft systems, AOM (Airline Operations Manual).– Received complete Loadmaster training. -
Ramp Supervisor / Passenger Service AgentVirgin Atlantic Airways Feb 1999 - Mar 2000Crawley, Gb– Conducted manual and computerized weight and balance, and load sheets on all Virgin Atlantic Aircrafts.– Managed and supervised ULD’s, pallets, and aircraft supplies inventory in Miami.– Sent all aircraft movement and CPM messages.– Supervised complete loading and unloading of all aircrafts.– Reviewed weather charts and flight plans and gave them to the crew.– Received training and certification on B747-100/200/300/400, A320, A321, A340-300, A340-600 aircrafts.– Received extensive training in reservations, ticketing system and agents functions. -
Ramp AgentAmr Corporation / American Airlines Nov 1997 - Sep 1999Dallas-Fort Worth, Texas, UsAMR Corporation / American Airlines – Performed loading and unloading of both cargo and passenger aircrafts from different airlines worldwide.– Operated several airport ramp equipment such as: K-loaders, speed loaders, belt loaders, forklifts, tugs, FMC, pushback tractors, GPU, air conditioning units, and lavatory trucks.– Certified in both dangerous goods and loading / unloading different cargo and passenger aircrafts from different worldwide airlines.
William Rubiano, Itil Skills
William Rubiano, Itil Education Details
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Soccer Coaching Education -
Global KnowledgeItil Foundations Cerified -
Technical Aviation Services, IncFaa Approved Aircraft Dispatcher Training School -
Institude Of Flight Operations And Dispatch SchoolInternational Operations & Advanced Airline Operations -
Norwich UniversityInternational Studies -
Coral ParkHigh School Diploma -
Licenses & Certifications -
Aviation Training And Certifications -
Aircraft Dispatched -
Airlines Reservations / Airline Airports Systems And Office Software -
Flight Planning And Flight Operations Systems -
– U.S. CitizenValid U.S. Passport
Frequently Asked Questions about William Rubiano, Itil
What company does William Rubiano, Itil work for?
William Rubiano, Itil works for Delta Air Lines
What is William Rubiano, Itil's role at the current company?
William Rubiano, Itil's current role is Operations Control Center (OCC) at Delta Air Lines.
What is William Rubiano, Itil's email address?
William Rubiano, Itil's email address is wi****@****ail.com
What schools did William Rubiano, Itil attend?
William Rubiano, Itil attended Soccer Coaching Education, Global Knowledge, Technical Aviation Services, Inc, Institude Of Flight Operations And Dispatch School, Norwich University, Coral Park, Licenses & Certifications, Aviation Training And Certifications, Aircraft Dispatched, Airlines Reservations / Airline Airports Systems And Office Software, Flight Planning And Flight Operations Systems, – U.s. Citizen.
What are some of William Rubiano, Itil's interests?
William Rubiano, Itil has interest in Aviation, Travelling, Soccer, Spending Time With My Family, Reading, Friends.
What skills is William Rubiano, Itil known for?
William Rubiano, Itil has skills like Aviation, Flights, Airlines, Flight Planning, Charter, Airports, Aircraft, Piloting, Commercial Aviation, Flight Safety, Customer Service, Training.
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