William Rushin Email & Phone Number

* Examine several reports daily, including the Daily Material Movements Report, Goods Over Receipt, New Lot Exceptions, Operation Service Issues, and more.* Recovered over $900,000 of lost product using the business intelligence platform Jaspersoft.

Durham, North Carolina, United States

* Fulfill online orders through product selection, packaging, and order placement.* These orders are for in-store pick up, curbside pickup or delivery.* Assists with stocking and maintaining inventory levels.* Store is consistenly ranked #1 in district for "on time orders."

Raleigh, North Carolina, United States

* Voted on and chosen as a Best Buy All-Star for the second quarter of 2022.* Serves as the first point of contact for customers requiring technical assistance.* Maintained a solid 90%+ score for overall customer satisfaction and level of agent knowledge.* Responsible for shipping and receiving all devices that need to be serviced or inspected.* Professionally trained on many industry platforms, including Apple’s ATLAS and Samsung’s STG.

Haw River, North Carolina, United States

* Ensured all ordering, receiving, preparation, and conditioning was done according to guidelines.* Strong understanding of computer assisted ordering and troubleshooting potential issues.* Unloaded pallets of inventory and shelved them at a consistent rate of 50-60 units per hour.* Point of contact on the store floor, answering all questions and directing customers accordingly.* Adapted to a shifting workload, making sure time on the clock was spent helping the company.

Richmond, Virginia, United States

* Primary focus was initially inside sales specializing in renting out our luxury meeting room spaces.* Objectives of the job shifted once COVID caused overall business in hospitality to decrease.* Chosen as only non-salaried employee to be part of “skeleton crew” during lockdown period.* Communicated effectively with minimal staff to ensure our guests were safe and satisfied.

Burlington, North Carolina, United States

* Required to analyze Banquet Event Orders and ensure all details are met accordingly.* Worked directly with corporate sales to maximize occupancy and revenue of our meeting space. * Trained in many departments, including guest services, food services and housekeeping inspections.* Handled inventory discrepancies, oversold room types, and third party issues.* Expert level of knowledge for property management systems such as rGuest and Maestro.* Rated as Top Performer in Service in 2018.

Mebane, North Carolina, United States

* Routinely pulled, packed, and shipped 100+ online orders per day through Amazon.* Maintained online inventory of Fulfillment by Amazon, making sure prices and fees were precise.* Mastered the Neatoscan Inventory Evaluator, increasing the hourly pace at which we listed items.* Handled secretarial duties, such as counting money, and troubleshooted all technical issues.* Reviewed reports, answered phones, and served as the point of contact for most issues.

Portland, Oregon, United States

* Worked daily audits using Excel to update spreadsheets used by each department in the hotel.* Became an expert in many property management systems, including Epitome and HotSOS.* Analyzed daily statistics, including occupancy and rates, to utilize successful yield management.* Chosen to create weekly flyers that advertised events in and around the hotel and city.* Communicated by phone and radio with event and food services, valet, bell staff, and more.

Greensboro, North Carolina, United States

* Chosen as “Market Champion,” responsible for inventorying and stocking hotel’s market.* Registered guests and managed reservations using property management software FOSSE.* Communicated with housekeeping staff to ensure all rooms were clean and prepared properly.* Used extreme discretion when issuing room keys and discussing hotel layout and amenities.* Maintained updated records of hotel information, previous guest stays, and forecasted reports.

Burlington, North Carolina, United States

* Actively listened and responded to customers in a loud, fast-paced environment.* Communicated effectively with co-workers in an intercultural workplace setting.* Strong sense of mental stamina resulting from long shifts with little to no breaks in action.* Navigated P.O.S. software and made sure no errors were inputted that would cause disruptions.

Associate Of Applied Science - Aas, Information Technology

May 2023 Expected Completion Date Business Support Concentration Cybersecurity Certificate

Bachelor Of Science - Bs, Communication Studies

President of Lambda Pi Eta (Communication Studies Honor Society) Member of Omicron Delta Kappa (National Leadership Honor Society) Phase I.