• Assist patients with test inquiries, appointment scheduling, and test preparation guidelines.• Greet and assist patients and healthcare providers in person and over the phone.• Resolving customer issues and concerns with empathy and maintaining a high level of customer satisfaction.• Supporting the laboratory team in sample handling, labeling, and documentation.• Liaising between healthcare providers and laboratory technicians to ensure timely and accurate test results delivery.• Collaborate with the laboratory team to prioritize urgent tests and communicate critical results.

• Managed complex calendar scheduling, appointments, and travel arrangements.• Screened and directed phone calls and emails, handling inquiries and requests on behalf of the executive/individual.• Acted as a liaison between the executive/individual and internal/external stakeholders.• Acted as a liaison between the executive/individual and internal/external stakeholders.• Prepared and edited documents, presentations, and reports.• Assisted with personal errands and tasks, maintaining a high level of discretion and confidentiality.

• Responded to customer inquiries and directed them to the appropriate departments.• Managed office inventory and ordered supplies as required.• Handled travel arrangements and accommodation bookings for staff and clients.• Prepared and proofread reports, presentations, and other materials for internal and external distribution. • Maintained and updated employee records, databases, and HR-related documentation.• Supported senior executives and managers with daily administrative tasks, including scheduling, correspondence, and meeting coordination.