Chad Williams Email & Phone Number

Mesa, Arizona, United States

Senior Call Center Lead/SME responsible for managing call center agents, inbound/outbound call queue, attend WebEx and Zoom conference calls to digest and document product and procedural updates.Tasked with updating and maintaining content for Team Lead Playbook which contains SOPs for supporting both Cognizant (Employer) and Nike Stores (Client) in North.

United States

Selected to be part of Ring’s Community Support role to provide sales, installation, troubleshooting and support for Ring video doorbells, smart lighting and security lighting products.Communicate with neighbors while documenting conversation, exchanges, or sessions into different systems. Analyze, isolate, research, and explain step by step technical.

Chandler, AZ

Promoted to role to lead the planning, writing and editing of various operational, maintenance and training procedures for PayPal features and PayPal/Payflow user interfaces. Partnered with cross-functional teams and Knowledge Management group to draft and create a high-volume of documentation, user manuals and training courses to support daily.

Chandler, AZ

Recruited to lead the integration of payment processing services for business and personal merchants. Led the planning, drafting and preparation of procedural documentation for the new processing service. Maintained and presented weekly progress reports and assisted team members with go-live support for global resources. Created and managed CartRef a.

Chandler, AZ

Selected into role to oversee IT operation during the change in leadership and subsequent business closure. Provided complete oversight of network infrastructure, medical scanners and hardware/software supporting on-site and field-based foot scanning kiosks for customer footbed products. Oversaw hardware/software administration and PBX phone system.

Mesa, AZ

Directed the purchase of rights to Multi-Edit software development program, revitalizing the product strategy and outreach to drive growth and sustainability. Defined and implemented operational structure, processes and procedures, as well as short- and long-range planning. Provided strategic leadership of business operations, including partnership.

Brought on to perform system and network administration functions for local and virtual networks on behalf of this privately-held, multi-million dollar firm built around flagship product Multi-Edit. Provided support for Multi-Edit, Evolve and various macros and add-on packages. Handled daily office management and supervised personnel.Took the initiative to.

Oversaw daily operations with responsibility for interviewing, hiring, reviewing and terminating personnel. Installed, configured and supported wireless internet for customers. Developed and led training courses.Significantly increased customer satisfaction by merging separate sales and support departments into one customer service department and.