Darius Williams Email and Phone Number

As a dedicated Enterprise IT Service Desk Technician, I excel in providing first-level assistance for defined problems and escalated tickets, leveraging platforms such as Slack, Outlook, and Jira tickets to ensure swift resolution. My proactive approach includes meticulous tracking and documentation of issues into our sophisticated issue tracking software, coupled with in-depth consultation of knowledge databases to optimize resolutions and ensure seamless follow-through with end users.I am adept at providing comprehensive hardware and software support to end-users, including the installation of hardware-related peripheral equipment, ensuring a smooth and efficient user experience. Moreover, my keen eye for detail extends to maintaining statistical reports and documentation, encompassing problem/trouble and departmental statistical and effectiveness reporting.In addition to my technical acumen, I am experienced in setting up end-user accounts and processing move, transfer, and user change forms, contributing to the overall efficiency and productivity of the organization's IT operations. I am passionate about leveraging my skills and expertise to drive innovation and deliver exceptional IT support services in dynamic environments.

In my role as a Customer Service Agent, I utilized online communication to resolve inquiries related to sports wagering, providing technical support for mobile and desktop devices, and ensuring an exceptional gaming experience for users. I also proactively monitored potential technical issues and collaborated with cross-functional teams to address them promptly, demonstrating my commitment to delivering outstanding customer service

At HIPER NETWORKS, I played a key role as an IT Hardware Integrator, deploying internet and telecommunications equipment at local businesses and residential properties. I provided tier I and II level support through various communication channels, ensuring seamless operations and client satisfaction. Additionally, I maintained detailed logs of customer information, managed equipment inventory, and performed maintenance on fiber and CAT cables, server rooms, and data switches, showcasing my technical prowess and commitment to excellence.

As a Field Marketing Representative at ROUGE MEDIA, I installed and uninstalled large-sized poster advertising and charging stations, demonstrating precision and attention to detail. I provided proof of performance through completed work orders and photos of advertisements/samples within venues. Additionally, I maintained and troubleshooted charging stations through reimaging or replacement of parts, ensuring optimal functionality and customer satisfaction.

At RICOH, I served as an Associate Field Support Technician, conducting maintenance, repair, and troubleshooting of printers and company devices for clients within assigned areas.

As an On-Site Service Specialist, I managed high-volume copying tasks, handled shipping/receiving/distribution of mail, and provided exceptional customer service to client locations, showcasing my versatility and dedication to exceeding expectations

At ROSEVILLE COMMUNITY CHARTER SCHOOL, I supported various administrative tasks and assisted in coordinating school events and programs, demonstrating adaptability and multitasking abilities. Additionally, I troubleshooted school technology equipment, ensuring smooth operations and minimal disruptions to educational activities, highlighting my commitment to facilitating a conducive learning environment.

Daily functions included recruiting and training of staff, performing site visits, and assisting where needed while overseeing multiple projects simultaneously.

Daily functions included use of computer and handheld systems for trailer movement of inbound/outbound mail through facility, following trucking scheduling, and observing distribution of first class/priority/expedited mail on a dock bay.

Daily functions included processing mail through use of automated equipment and/or manual methods of sortation.

Daily functions included supervising a group of 30-50 employees, scheduling/assigning work based on priority, and submitting performance data/recommendations/safety reporting to upper management.

• Responsibilities included securing the premises, creating a safe environment for patrons and staff.• Assisted guests with all inquiries pertaining to store merchandise as well as personal emergencies.• Handled difficult situations involving criminal activity.• Provided a courteous and friendly attitude in a fast-paced environment.

• Assisted lawyers and paralegals with various daily projects.• Scanned and filed legal documents.• Updated electronic files into database.• Photocopied and faxed legal documents.

• Provided customized security services on a variety of sites.• Delivered multiple levels of protection without regard to property size or location.• Maintained a high-level of professionalism while handling critical incidents.

• Scheduled appointments with potential customers.• Attended weekly staff meetings to enhance training techniques, time management and customer satisfaction.• Conducted demonstrations of merchandise.• Reviewed personal performance daily.• Filed and submitted customer orders.

• Handled various responsibilities for the CEO of the company.• Filed and photocopied documents including but not limited to purchase orders, customer contracts and receipts.• Daily data entry in electronic tracking system.• Operated a production line located in the company warehouse.