Enhanced game design through detailed mechanics and thorough documentation.Minimized design issues by refining mechanics to increase gameplay feel.Collaborated with cross-functional teams to ensure game features met requirements and achieved successful launches.Provided timely feedback to developers, aiding in issue resolution and meeting deadlines.Assist in managing game development milestones, tracking features, tasks, and bugs through Jira and Confluence. Schedule and attend meetings, take detailed notes, and delegate action items to relevant team members.Collaborate with leadership to maintain project status and resolve roadblocks in the development pipeline.Support teams in moving features from concept to final implementation. Utilize Google and Microsoft tools to create documentation, spreadsheets, and presentations for project management and reporting.

Answer phone calls from customers who would either order new service or have a question about their cable bill or cable troubleshooting.