Herbert Williams Email & Phone Number

Sydney, New South Wales, Australia

• Partnered with key stakeholders across all areas of HR including performance management, recruitment and retention, engagement and remuneration reviews
• Created internal HR policies
• Created WHS and return to work policies
• Developed training and trained employees
• Established sound relationships while engaged with key stakeholders within the business
• Provided HR advice, direction and consultation to the business

Sydney, Australia

• Represented members at Fair Work commission and Industrial Relations Commission
• Represented members in disciplinary meetings and workplace investigation process
• Filed and represented members on an unfair dismissal claims or adverse action claims
• Represented members in Enterprise Bargaining Agreement negotiations
• Delivered assistance and support to members with workplace issues, over the phone and in-person
• Communicated effectively and ethically with people from diverse cultures, backgrounds and industries

Sydney, Australia

• Conducted daily operational processing, meeting payment, confirmation, reconciliation & investigation obligations
• Collaborated with colleagues, commercial clients and other banks via phone and email
• Ensured customer satisfaction by resolving issues promptly and efficiently, exercising initiative and sound judgement
• Exercised critical thinking and problem-solving skills to assist clients in resolving issues
• Observed strict processing deadlines for payments, amendments, estimates, verifications and interbank trades
• Produced accurate reports and diligently managed settlements and reconciliations

Sydney, Australia

• Verified FX deals by phone, matched and processed confirmations, and enhanced trades requiring settlement
• Checked for discrepancies and followed up confirmations, payments, fund transfers, chasing and matching
• Liaised with dealers and stakeholders and ensured new customers were set up for payments
• Processed manual FX payments, ensuring resolution of all issues before settlement
• Prepared reports in an accurate and timely manner
• Adhered to strict compliance and risk management policies when performing transactions

Sydney, Australia

• Managed the classification and retention of mortgage security records, ensuring all files were complete
• Disseminated mortgage security records as per organisational policies
• Produced accurate reports for stakeholders according to deadlines
• Adhered to strict privacy and confidentiality policies
• Demonstrated strong analytical skills, attention to detail and good time management
• Created a new documentation process, which improved idea development for an effective filing system

Sydney, Australia

• Collaborated with a team to coordinate the resettling of refugees from Africa
• Produced high-quality case files and reports in a timely and accurate manner
• Provided exceptional customer service to clients, providing beneficial information and forming quality relationships
• Exercised critical thinking and problem-solving skills to assist clients in resolving issues
• Employed influential communication skills to attract stakeholders to become advocates for refugees
• Built productive relationships with internal and external stakeholders from diverse backgrounds

Cert Iv In Work Health & Safety

On-going

Bachelor Of Business And Commerce In Applied Finance

Advance Diploma In Banking Management

Master Of Business Administration

Diplomas In Financial Services, Financial Planning, Mortgage Broking Management And Management

Master Of Human Resource Management, Business