Williams Nwosu Email & Phone Number

United Kingdom

Ticket Management: Logging all support requests in a ticketing system, updating ticket statuses, documenting resolutions, and escalating complex issues to higher-level support if needed.Remote Support: Providing remote assistance to users to resolve issues that can be handled without on-site visits, often through remote desktop tools.Assisting with user account creation, password resets, access permissions, and ensuring users have appropriate access to systems.Compiling reports on ticket volumes, common issues, and support metrics to help improve service quality and efficiency.

London Area, United Kingdom

Lagos, Lagos State, Nigeria

Assist end-users with technical issues they encounter while using hardware, software, applications, or systems. This can include troubleshooting problems, answering questions, and providing guidance on how to use technology effectively.

Nigeria

compiling and distributing financial and statistical information such as budget spreadsheets.analysing questionnaires.writing reports, company brochures and similar documents.organising and hosting presentations and customer visits.assisting with promotional activities.

Master'S Degree, International Business Management With Hrm

Bachelor'S Degree, Economics, Merit

Activities and Societies: Football, track, and field.

It Technician Traineeship

The IT Technician Traineeship specialized in preparing me for the IT Support sector through a series of intense courses and practical.