William S. Email & Phone Number

Dubai, Ae

Dubai, Dubai, United Arab Emirates

Beirut, Lebanon

Following on the day-to-day tickets for Desktop Helpdesk such as data backup, monitoring systems, file shares, resetting user passwords, configuring printers, Office 365 setup and outlook configuration, escalating tickets to database administrator or reaching out to outside maintenance vendors for application support.  Maintaining all hardware, software and network failures by understanding the issues, troubleshooting, software installations, hardware repair.  Maintain M-Force sales system from Malia Group customized for android tablets.  Manage and monitor Avaya call center, IP-Telephony system such as configuring new extensions, disable and enable digital phones.  Manage and monitor Nespresso branches, Etienne Nicolas boutique and Dima warehouse (DVR – PCs – Connectivity)  Reducing costs by monitoring stock consumption, stock obsolescence, department’s budget and invoices accuracy.  Leading the full process from creating and issuing the RFQ to buy IT equipment and accessories to the validation of the purchase orders.

Lebanon- Beirut - Karantina Highway - Tannous Tower - 6Th Floor

• Supporting customers onsite by checking the Adsl and broadband link status if available or not, by testing link congestion and determining causes (heavy load and slow connection, interference, routers and subnet configuration …)• Guiding customers over the phone into solving technical related issues (Basic Network troubleshooting, remote ADSL setup installation and configuration, Mail delivery failure, VPN, port forwarding, DNS problems.)• Registering and tracking all new DSL subscriptions, CPE users, Soho Clients.• Site Surveys for Wi-Fi Management Setup.

Lebanon - Beirut - Bsalim Main Road - Plaza Center

• IDM Technical Support: IDM is an “Internet Service Provider” company, our sol duties concern guiding customers into solving technical related issues (basic Network troubleshooting, remote Adsl setup installation and configuration, Mail delivery failure, VPN, port forwarding, DNS problems, domain and C-panel Configuration.)• Toshiba Support (Lebanon – Dubai): Helping Toshiba customers into registering warranties online, configuring their laptops, also helping with troubleshooting various software and hardware Failure.• ALCS Support: ALCS is a company reputed with Hardware and Software maintenance, our sole purpose lies within helping customers identify their problems and if possible solve them over the phone, and if not by scheduling an on-site visit.• GDS Support: GDS is a “Digital Service Provider” company, we support customers by checking remotely the availability status of the link provided, testing link congestions from Point to Point and determining causes (heavy load, interference …)• ITG Help Desk Support: ITG is the biggest company in IT related fields, they have many companies (including PC dealnet, MDS, 460 …), our tasks include technical troubleshooting over the phone regarding various issues (Software, Hardware and Network Failure),also if not able to help them over the phone, we schedule an on-site intervention.