William Savchuk Email & Phone Number

Dublin, Ie

Milan, It

Greater Milan Metropolitan Area

Leading multiple SaaS projects for clients in Europe and LATAM. Overseeing every aspect of team involvement, software, UX design, graphics and CRM, to deliver developments, features, and activities, ensuring seamless communication with key stakeholders throughout the process. Main responsibilities:- Develop detailed project plans, defined scopes, set timelines, allocated resources, and supervised project execution to meet deadlines and exceed client expectations.- Prepare and… Show more Leading multiple SaaS projects for clients in Europe and LATAM. Overseeing every aspect of team involvement, software, UX design, graphics and CRM, to deliver developments, features, and activities, ensuring seamless communication with key stakeholders throughout the process. Main responsibilities:- Develop detailed project plans, defined scopes, set timelines, allocated resources, and supervised project execution to meet deadlines and exceed client expectations.- Prepare and present project proposals to clients, outlining details, timelines, and associated costs.- Proactively identify potential risks or obstacles in project delivery and devise plans to mitigate them.- Manage shared resources and time across different projects to optimise outcomes.- Handle multiple client requests and development projects simultaneously, prioritising tasks and managing workload distribution among the team.- Make decision under high-pressure situations addressing problems and implementing effective solutions in a timely manner.Achievements:- Reduced the number of customer complaints and bugs. Achieved by creating and implementing a comprehensive strategy focusing on identifying, monitoring, testing, and rectifying issues related to software stability and usability. Followed by:- Crucial support for the reduction of bugs associated with version updates by implementing precise guidelines dedicated to update releases, enhancing testing procedures, and ensuring quality checks, further reinforced by the establishment of a beta environment.- Enhanced transparency and communication with stakeholders by establishing a new direct channel for sharing comprehensive software operational status.- Optimized internal workflow by defining clear priorities and efficiently allocating resources.- Enhanced project prioritization and clarity through refined workflow definitions.- Implemented a robust internal resource management system for better project visibility and accountability. Show less

Greater Milan Metropolitan Area

Simultaneously managed multiple clients located in Italy, Spain and Chile for our SaaS. Bridging communication between our clients and agency. Ensuring clients satisfaction, growth and long term relationship. Main responsibilities:- Propose and implement appropriate and effective solutions for client needs.- Offer and introduce new relevant services/products to existing clients.- Monitor and track growth metrics while identifying potential sales opportunities.- Gather… Show more Simultaneously managed multiple clients located in Italy, Spain and Chile for our SaaS. Bridging communication between our clients and agency. Ensuring clients satisfaction, growth and long term relationship. Main responsibilities:- Propose and implement appropriate and effective solutions for client needs.- Offer and introduce new relevant services/products to existing clients.- Monitor and track growth metrics while identifying potential sales opportunities.- Gather valuable insights from clients to enhance future strategies.- Address and resolve any customer complaints or issues promptly and effectively.- Continuously develop industry knowledge to better serve clients.- Make comprehensive presentations and live demos, showcasing our tools, new developments, functionality and value.Achievements:- Enhanced Client Relationships. Strengthened client relationships through improved communication and weekly update sessions. Demonstrating commitment and intentionality in meeting their needs and fostering substantial growth.- Successfully lunch our B2B4C version of our Webapp for the Spanish market. Understand client’s needs based on cultural and customer preferences. Guiding our dev and UX team ensuring alignment with client needs.- Contribute to successfully lunch our first B2C version of our Webapp. Meeting customer needs and deadlines.- Efficient Integrations and Developments. Successfully delivered multiple integrations and ad-hoc developments for our clients. Show less

Milan, Italy

Assisted our clients in Spain and Chile with our SaaS and peripheral hardware. Main responsibilities:- Understanding clients' queries and needs from their perspective.- Providing tailored solutions to meet client’s requirements.- Offering guidance and training on utilising our tools effectively.- Ensuring clients feel heard, understood, valued, and appreciated.- Anticipating and proactively meeting customer needs.- Fostering a supportive, collaborative and… Show more Assisted our clients in Spain and Chile with our SaaS and peripheral hardware. Main responsibilities:- Understanding clients' queries and needs from their perspective.- Providing tailored solutions to meet client’s requirements.- Offering guidance and training on utilising our tools effectively.- Ensuring clients feel heard, understood, valued, and appreciated.- Anticipating and proactively meeting customer needs.- Fostering a supportive, collaborative and involved environment to achieve mutual success. Show less

Milan, Italy

As a mediator between international guests and partners, my primary responsibility was to facilitate effective communication and resolve any issues that arose. This involved utilizing my fluency in both English and Italian to communicate effectively via phone and email.The role required me to make sure to always offer an high level of customer service, have a problem-solving and solution-driven mentality, but most importantly to be open minded, patient and a good communicator with… Show more As a mediator between international guests and partners, my primary responsibility was to facilitate effective communication and resolve any issues that arose. This involved utilizing my fluency in both English and Italian to communicate effectively via phone and email.The role required me to make sure to always offer an high level of customer service, have a problem-solving and solution-driven mentality, but most importantly to be open minded, patient and a good communicator with customers, in order to provide the best solution to a tricky problem. Show less

Cocoa, Fl, United States

My job consisted on assembling the smart cushion and make sure our customers would receive a great product. To achieve so, I run tests, quality checks and worked on potential improvements. Additionally, I handled training and inventory management.

Bachelor Of Arts - Ba, International Management

Grado En Derecho, Law

Bachillerato

Foreign Languages And Literatures, General