Williams B. Email & Phone Number

Calgary, Alberta, Canada

• Synchronize and facilitate the workflow of the airplanes’ parts from vendors to the hangar.• Closely work with vendors to expedite critical parts.• Design and administrate macros and follow up templates using VBA.• Manage data under MS and MySQL environment.• Integrate Vendors’ updates into TRAX to produce digestible data.• Organize, structure and measure open orders. • Conduct, analyze and design performance evaluations for Vendors.• Register and set up new vendors.• Request and process CERTS for the incoming parts or organize RMA when parts cannot be accepted because of their lack of traceability.• Coordinate with Receiving Inspection the proper arrival of the parts.

Calgary, Canada Area

• Perform technical adjustments on guests’ reservations through SABRE• Process, redeem, refund and adjust the internal currency (WESTJET dollars) on SIEBEL.• Promote, acknowledge and sell different products• Perform an excellent guest experience• Possess the ability to deal with guest services situations and problem solving skills• Multilanguage Service performance (English/Spanish) • Process and conciliate transactions on internal credit accounts and transfers between them.• Analyze and translate KPI’s processed on PowerBi to understandable information.

Calgary, Alberta, Canada

• Evaluate, analyze and forecast services levels in the Call Center through CMS.• Daily reports that include the analysis of the operation and the behavior of the variables. • Monitoring and auditing adherence from the agents.• Adjusting agents’ schedules when required (absent, training, late, sick) on Verint. • Coding relevant changes related to payment impact for Kronos.• Understanding the complexity of revenue saving when applicable VTO or the importance of performing adequate service levels offering OT. • Front line support for agents when outages or technical events.• Constantly monitoring queue levels.• Track, adjust and modify agents’ skillsets to perform activities.

Calgary, Canada Area

• Lead a crew of nine employees• Organize, supervise, and control workflow and assignmentso Generate and update inventory reportso Interpret and implement planogramso Provide excellent customer serviceo Conduct regular reporting to Coordinator

• Registered and delivered medicine• Developed relationships with customers • Designed delivery routes in order to optimize dispatch• Conducted regular reporting to Traffic Supervisor

• Managed VIP accounts• Managed promotional funds for laboratories and other benefits • Designed, calculated and assigned the budget to sales employees• Supervised, monitored and maintained monthly account budgets• Designed growth plans for new customers• Conducted regular reporting to General Manager

• Analyzed, organized, controlled, and directed all processes inherent to the Sales Department• Developed, calculated and assigned budgets to sales employees• Managed department budget• Planned and implemented promotional events • Conducted regular reporting to CEO

• Handled intellectual property and franchise sales• Conducted market research, including financial calculations to support new franchise business• Managed annual budget• Designed corporate plans for business model

• Designed, monitored, & implemented allocation of responsibilities and actions for service improvements• Negotiated with customers regarding the service of all procedures based on standard of quality, service evaluations and satisfaction rates

- High knowledge about construction materials- Recommend the best materials for the client- Sales, handle and dispatch

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services, +B

Graduate Diploma Management, Business Administration And Management, General, +B

Marketing Management, Business, Management, Marketing, And Related Support Services, -A

English For Academic Purposes, English Language And Literature, General, B

Bachelor'S Degree, Marketing/Marketing Management, General, 4.52/5