Williams B. Email & Phone Number

Calgary, Alberta, Canada

• Synchronize and facilitate the workflow of the airplanes’ parts from vendors to the hangar.
• Closely work with vendors to expedite critical parts.
• Design and administrate macros and follow up templates using VBA.
• Manage data under MS and MySQL environment.
• Integrate Vendors’ updates into TRAX to produce digestible data.
• Organize, structure and measure open orders.

Calgary, Canada Area

• Perform technical adjustments on guests’ reservations through SABRE
• Process, redeem, refund and adjust the internal currency (WESTJET dollars) on SIEBEL.
• Promote, acknowledge and sell different products
• Perform an excellent guest experience
• Possess the ability to deal with guest services situations and problem solving skills
• Multilanguage Service performance (English/Spanish)

Calgary, Alberta, Canada

• Evaluate, analyze and forecast services levels in the Call Center through CMS.
• Daily reports that include the analysis of the operation and the behavior of the variables.
• Monitoring and auditing adherence from the agents.
• Adjusting agents’ schedules when required (absent, training, late, sick) on Verint.
• Coding relevant changes related to payment impact for Kronos.
• Understanding the complexity of revenue saving when applicable VTO or the importance of performing adequate service levels offering OT.

Calgary, Canada Area

• Lead a crew of nine employees
• Organize, supervise, and control workflow and assignmentso Generate and update inventory reportso Interpret and implement planogramso Provide excellent customer serviceo Conduct regular reporting to Coordinator

• Registered and delivered medicine
• Developed relationships with customers
• Designed delivery routes in order to optimize dispatch
• Conducted regular reporting to Traffic Supervisor

• Managed VIP accounts
• Managed promotional funds for laboratories and other benefits
• Designed, calculated and assigned the budget to sales employees
• Supervised, monitored and maintained monthly account budgets
• Designed growth plans for new customers
• Conducted regular reporting to General Manager

• Analyzed, organized, controlled, and directed all processes inherent to the Sales Department
• Developed, calculated and assigned budgets to sales employees
• Managed department budget
• Planned and implemented promotional events
• Conducted regular reporting to CEO

• Handled intellectual property and franchise sales
• Conducted market research, including financial calculations to support new franchise business
• Managed annual budget
• Designed corporate plans for business model

• Designed, monitored, & implemented allocation of responsibilities and actions for service improvements
• Negotiated with customers regarding the service of all procedures based on standard of quality, service evaluations and satisfaction rates

- High knowledge about construction materials- Recommend the best materials for the client- Sales, handle and dispatch

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services, +B

Graduate Diploma Management, Business Administration And Management, General, +B

Marketing Management, Business, Management, Marketing, And Related Support Services, -A

English For Academic Purposes, English Language And Literature, General, B

Bachelor'S Degree, Marketing/Marketing Management, General, 4.52/5