William Scheer Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Member of a cross-functional Agile team that develops a complete testing strategy, using both automated and manual tests. (Testrail)• Perform: functional, regression, smoke, and performance testing• Experience with iterative software delivery - from inception through refinement, implementation/automated testing, continuous integration, release, and production monitoring• Build and extend automated test coverage and automation framework (Selenium / Specflow / C Sharp / Mercurial).• Identify bugs, assess severity, analyze customer reported issues and provide debugging support to the Client Services team. (Jira)• Used SQL for test data preparation and results analysis.• Trained other Quality Assurance members in automated testing.• Collaborated on presentations to share knowledge of new products to the company

Tested web-based software applications and reports to ensure functional integrity using the waterfall and scrum processes.• Created and executed test plans for new and existing application features. • Worked with project management, developers, customer support, and other team members to resolve bugs or other issues.• Identified specific software defects and communicated errors to appropriate members of the development team.• Supported software releases to verify new features and updates.• Performed application-level regression testing.• Created, modified, and ran SQL scripts to validate data.

Charleston, South Carolina

Provide application-based customer support. Assisting clients in understanding functional requests and clearly documenting requirements for the development team. Troubleshoot software errors and identifying potential causes through logic based procedures. Evaluating possible solutions to solve functional needs and presenting various options to clients. Facilitating data migrations. Build our web-based Knowledgebase. Developing unit-based testing scenarios and processes.

Myrtle Beach, South Carolina

Provided Tier 1 technical support to multiple medical facilities. Responded to telephone calls, email and personnel requests for onsite and remote technical support. Documented, tracked and monitored issues through in house ticketing system.

Myrtle Beach, South Carolina

Implemented designs and created plugins for Wordpress. Converted image designs to HTML using Photoshop and Dreamweaver. Managed a Windows 2003 Server with over 200 websites. Managed and maintained MailEnable mail server. Optimized, backed up & maintained MYSQL databases.

Associate Of Science - As, Computer Software Engineering

Associate Degree, Multi Media And Web Design