Cheri Williams Email & Phone Number

Dayton, Ohio Area

Coach | Nationally Certified Online Profile Expert | Resume and Cover Letter Writer | Mock Interviews | Job Search CommunicationsInstruct individuals in career development techniques, such as job search and application strategies, resume writing, and interview skills. The process usually starts with resume-building and ends with salary-negotiation help.  Achieve enhanced ability to navigate through applicant tracking systems and gain visibility to hiring managers for individuals through resume and cover letter services.  As a Certified Online Profile Mentor, guide clients through optimizing the benefits of their online professional profile to maximize job search or sales goals. Volunteer as an Interview Skills Coach at career development center of a local university.  Mentor students seeking internships through mock interviews. Create and conduct classroom presentations, self-help or information sessions on communications related to career planning.

Execute lean-agile program portfolio management, governance, practices and tools.  Increased adoption of data driven culture, tools and methodology and successfully provided portfolio context, life-cycle governance and Agile principles and guidance during transformation from waterfall to agile methodologies.  Developed and implemented policies, processes and documentation to establish and enhance Portfolio Management discipline, metric and results.  Directed portfolio tool replacement pilot and increased development agility and efficiency by transitioning group and related roles into an Agile methodology. Facilitated organizational changes required for Agile transformation and offboarded 15 waterfall project managers and onboarded new staff to craft governance and reporting tool admin team.

Dayton, Ohio Area

Strategically and tactically develop and manage a world-class Program Management Office (PMO) for the LexisNexis organization to include mentorship, coaching and performance management. Executed waterfall project management methodology, governance, processes and tools to successfully lead change, increase organizational flexibility and agility to deliver results. Influenced management and developed, created and implemented standard policies, procedures and templates to establish and enhance Project Management discipline.  Improved key communication materials for business and project reviews at multiple levels of the organization.  Launched continual actions taken to increase quality and mitigate risk, including impact and needs assessments, staffing and workload balancing, test planning and execution, contingency and deployment plans.

Dayton, Ohio Area

Managed staff of 70 technical professionals to deliver premium and hotline services.- Delivered quality service through the management of the split and department quality programs and established effective hiring process. - Championed customer satisfaction by feeding customer requirements and strategic customer data (Voice of the Customer) and partnered with sales, marketing, product development to analyze impact of new initiatives (i.e. products, enhancements, sources, processes, etc.).

Dayton, Ohio Area

Directed 6 managers and 120 employees in twelve cities and two countries. Evaluated emerging technologies, set foundation policies and implemented hardware and software strategies. Creatively and effectively achieved the ultimate levels of reliability, while lowering the cost of computing.  Created organizational structure and selected strong leadership that ensured departmental and company missions were accomplished while leveraging the best talent available. Established security protocols for employee systems that resulted in zero malware incidents for 3 straight years.

Dayton, Ohio Area

Directed strategies for help desk call center, on-site desktop support, and employee facing services to LexisNexis employees in multiple locations. Enhanced employee productivity and business efficiency through use of technologies and processes.

Dayton, Ohio Area

Provided leadership and direction for team of 30 technical professionals to deliver high quality telephonic, specialized consultative support and problem resolution in a team environment to global business units, home-based, and campus-based employee customer base. - Recognized by LexisNexis CTO with an “Innovation Award” for implementing tiered service levels.- Consolidated several business units and acquisitions first level helpdesks into centralized location.