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Capitalizing on extensive business success, proven coaching and performance management abilities to help individuals consistently meet or exceed career goals. Diplomatic professional with an extensive background managing people, customers and programs. Expertise identifying and developing talent. Well-developed problem solving skills with the ability to resolve difficult situations and enhance service levels. Demonstrated people leadership | Coaching | Excellent communication skills | Collaborative | Strong customer orientation | Relationship Liaison | Servant Leadership
Cheri Williams Consulting
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Career CoachCheri Williams Consulting Jan 2015 - PresentDayton, Ohio AreaCoach | Nationally Certified Online Profile Expert | Resume and Cover Letter Writer | Mock Interviews | Job Search CommunicationsInstruct individuals in career development techniques, such as job search and application strategies, resume writing, and interview skills. The process usually starts with resume-building and ends with salary-negotiation help. Achieve enhanced ability to navigate through applicant tracking systems and gain visibility to hiring managers for individuals through resume and cover letter services. As a Certified Online Profile Mentor, guide clients through optimizing the benefits of their online professional profile to maximize job search or sales goals. Volunteer as an Interview Skills Coach at career development center of a local university. Mentor students seeking internships through mock interviews. Create and conduct classroom presentations, self-help or information sessions on communications related to career planning.
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Director, Global Program DeliveryLexisnexis Feb 2016 - Oct 2017Execute lean-agile program portfolio management, governance, practices and tools. Increased adoption of data driven culture, tools and methodology and successfully provided portfolio context, life-cycle governance and Agile principles and guidance during transformation from waterfall to agile methodologies. Developed and implemented policies, processes and documentation to establish and enhance Portfolio Management discipline, metric and results. Directed portfolio tool replacement pilot and increased development agility and efficiency by transitioning group and related roles into an Agile methodology. Facilitated organizational changes required for Agile transformation and offboarded 15 waterfall project managers and onboarded new staff to craft governance and reporting tool admin team. -
Director, New Lexis Program Management OfficeLexisnexis Oct 2010 - Feb 2016Dayton, Ohio AreaStrategically and tactically develop and manage a world-class Program Management Office (PMO) for the LexisNexis organization to include mentorship, coaching and performance management. Executed waterfall project management methodology, governance, processes and tools to successfully lead change, increase organizational flexibility and agility to deliver results. Influenced management and developed, created and implemented standard policies, procedures and templates to establish and enhance Project Management discipline. Improved key communication materials for business and project reviews at multiple levels of the organization. Launched continual actions taken to increase quality and mitigate risk, including impact and needs assessments, staffing and workload balancing, test planning and execution, contingency and deployment plans.
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Manager, Technical Customer SupportLexisnexis Jun 2008 - Sep 2010Dayton, Ohio AreaManaged staff of 70 technical professionals to deliver premium and hotline services.- Delivered quality service through the management of the split and department quality programs and established effective hiring process. - Championed customer satisfaction by feeding customer requirements and strategic customer data (Voice of the Customer) and partnered with sales, marketing, product development to analyze impact of new initiatives (i.e. products, enhancements, sources, processes, etc.).
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Sr. Director, Enterprise Technology SystemsRelx Group Jul 2006 - Jun 2008Dayton, Ohio AreaDirected 6 managers and 120 employees in twelve cities and two countries. Evaluated emerging technologies, set foundation policies and implemented hardware and software strategies. Creatively and effectively achieved the ultimate levels of reliability, while lowering the cost of computing. Created organizational structure and selected strong leadership that ensured departmental and company missions were accomplished while leveraging the best talent available. Established security protocols for employee systems that resulted in zero malware incidents for 3 straight years. -
Director, Enterprise Technology SystemsRelx Group Aug 2003 - Jul 2006Dayton, Ohio AreaDirected strategies for help desk call center, on-site desktop support, and employee facing services to LexisNexis employees in multiple locations. Enhanced employee productivity and business efficiency through use of technologies and processes.
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Manager, Desktop SupportRelx Group Jan 2002 - Aug 2003Dayton, Ohio AreaProvided leadership and direction for team of 30 technical professionals to deliver high quality telephonic, specialized consultative support and problem resolution in a team environment to global business units, home-based, and campus-based employee customer base. - Recognized by LexisNexis CTO with an “Innovation Award” for implementing tiered service levels.- Consolidated several business units and acquisitions first level helpdesks into centralized location.
Cheri Williams Skills
Cheri Williams Education Details
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Political Science
Frequently Asked Questions about Cheri Williams
What company does Cheri Williams work for?
Cheri Williams works for Cheri Williams Consulting
What is Cheri Williams's role at the current company?
Cheri Williams's current role is Freelance Writer | Online Profile Mentor | Resume Creator | Interview Skills Coach | Advocate for Bees.
What is Cheri Williams's email address?
Cheri Williams's email address is ch****@****xis.com
What is Cheri Williams's direct phone number?
Cheri Williams's direct phone number is (937) 865*****
What schools did Cheri Williams attend?
Cheri Williams attended University Of Tennessee, Knoxville.
What are some of Cheri Williams's interests?
Cheri Williams has interest in Targeted Selection, Effective Leadership Principles, Coaching For High Performance, Effective Team Leadership, Grant Writing, Performance Planning, Sba Classes, Arts And Culture.
What skills is Cheri Williams known for?
Cheri Williams has skills like Program Management, Strategy, Management, Leadership, Project Management, Process Improvement, Team Leadership, Business Intelligence, Business Analysis, Enterprise Software, Integration, Cross Functional Team Leadership.
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Cheri Williams
United States7hotmail.com, microstrategy.com, gmail.com, aol.com, webtv.net, aol.com, 3ds.com1 (805) 2XXXXXXX
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4bethany.org, bethany.org, bethany.org, bethany.org4 +161622XXXXX
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Cheri Williams
Key Benefits Marketing Analyst | Helping Clients Personalize Benefit Options, Manage Costs & Engage EmployeesCovington, La2capitalone.com, capitalonebank.com1 +198567XXXXX
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