Manage all facets of $16M national credentialing program (300,000 active certificants across 13 credentials) for pharmacy technicians.• Record-breaking certificant growth of 18.4% from 255,000 (2010) to 302,000 (2024)• Grew top line revenue at a compounded annual rate of 2.61%• Average annual profit of $3.53M (>20%)• Credential renewal rate grew from 70% (2010) to 82% (2024)• After having 1 flagship product for 22 years, developed and launched 2 new certification programs (CSPT, CPhT-Adv) and 11 Assessment Based Certificate programs between Dec 2017 and May 2023.• Increased program validity by transforming the continuing education audit process. Percentage of programs audited grew from 3 to 98% via software automation• Transformed staff of 13 (2010) largely supervising a group of subcontractors to a professional group of 30 that includes 2 Pharmacists, 5 Pharmacy Technicians, 2 PhDs and many other industry specific credentials• Staff attrition generally runs less than 5% annually vs. a Wash, DC average of 11-13% • PTCB received 2 awards in 2020 from TinyPulse for Happiest Employees and Employee Recognition in the Government and Non-profit sector• Received the 2022 Stephen Crawford Workforce Development and Innovation Medal from the American National Standards Institute

Certification Program Administration – Manage all facets of $13M program with over 60,000 new applicants and 100,000 renewal applicants annually.Certification Program Administration• Successfully renewed 5 year accreditation in 2011 (via the National Commission for Certifying Agencies) and won competitive contract as sole provider of certification for Texas pharmacy technicians• Increased focus on quality and security. Implemented first-ever internal test security capabilities (2013). Tightened assessment QA procedures including key validation after form publishing and twice monthly review of all item-level candidate comments (2013-14)• Design certification policies and procedures to strike a balance between impartiality, fairness and customer service.• Consolidated customer service call centers and subsequently reduced expenses 38%• Launched multi-phased research effort with goal of validating certification outcomes Policy and Partnerships – Engaged with stakeholders at all levels of the Pharmacy profession to advance mission.• Work with broad group of stakeholders to develop roadmap of program changes to ensure pharmacy technician certification addresses anticipated future needs of profession• Launched employer and educator advocate programs in 2012. Onboarded 2000 groups with over 500 demonstrating commitment to certification by paying programs fees for their techniciansInformation Technology – Responsible for internal and customer-facing infrastructure and software.• Designed, developed, and deployed certification management system built on top of Microsoft Dynamics CRM 2011• Overhauled staff productivity tools by moving from MS Exchange to Google Apps and implementing collaboration and project management software.Finance and Administration – Managed human resources, accounting, office administration, and $9M investment portfolio for 30 FTE 501(c)(6).

Assess certifying body compliance to ANSI/ISO/IEC 17024

Policy Analysis and Regional Partnerships (2010) – Worked with multiple state regulatory, executive and legislative personnel to facilitate ABCTE operations in new states. Stayed current with K-12 education policy and research, specifically surrounding teacher preparation, certification and effectiveness. • Facilitated ABCTE entrance into 3 new states bringing total to 12• Represented ABCTE at regional and national events

Assessment Development (2002 – present) – Engineered the development and maintenance of 12 high stakes computer-based assessments measuring the knowledge of current and aspiring K-12 teachers.Exam Administration and Scoring (2002 – present) – Selected and managed administration and scoring vendors. Annual volume grew from 0 to 4,000 exams as well as 0 to 2,000 written responses.Information Technology (2002 – present) – Managed the formulation of corporate IT strategy and long-term planning. Maintained infrastructure for mobile staff of 35 FTEs. Planned, developed, and updated multiple custom, in-house applications to execute critical business processes. Research and Evaluation (2008 – present) – Worked with senior leadership and Board of Directors to develop and execute short and long-term research and evaluation strategy. Oversaw the compilation and analysis of internal program metrics, surveys and external evaluations.

Key Work Activities Contributions• Led team that delivered content channels (sports, weather, traffic) on schedule and within budget for local newspaper’s personalized web portal (2001).• Developed comprehensive documentation to assist a global Internet Service Provider to adopt a complex software package. Documentation included operating procedures, test plan, training materials, and job aids (2000).• Assisted executive management in breeding opportunities with current and prospective clients resulting in $3.2 million in revenue (1999-2000).• Achieved software development labor savings of 75% for a global satellite wireless company by training consultants in Manila, Philippines to take over the then U.S.-based development and maintenance of a customized order entry system (1999).• Resolved an average of 15 support issues per week for multiple divisions around the globe for a satellite wireless company while balancing primary responsibilities as an application developer (1998-1999).