Danny Williams Email & Phone Number

Mediacom Park, NY, US

Mediacom Park, NY, US

Mediacom Park, NY, US

• Managed an internal operations team and external SAAS solutions providing workforce management for the field technical operations, plant maintenance, dispatch teams and customer care.
• Served as liaison for the Information Technology department to other internal teams and provided project management to deliver IT solutions to the 2000+ staff utilizing the workforce management systems.
• Managed vendor partnerships, contract negotiation and maintenance and support escalations.
• Guided nine-month solution evaluation and selection process for replacement of the workforce management system.

Mediacom Park, NY, US

• Service ownership for customer email platform. Managed database operations team and served as primary contact for internal teams needing IT services.
• Directed Oracle database administration team supporting internal applications, data warehousing and business critical data analysis.
• Handled technical project management and process design and administration for Operations Support Services, Data Warehouse, Network Design and Network Operations groups for IT services.
• Developed a comprehensive redesign of the customer email platform.

Mediacom Park, NY, US

• Directed the customer email support and abuse prevention teams.
• Provided oversight and leadership for staff supporting the 1,200,000 mailbox customer email system.
• Improved change control and operational processes to stabilize the customer email environment.
• Designed and implemented system monitoring and alerting tools.
• Maintained contracts, support renewals and vendor relationships.

Oakland, California, US

• Managed system builds and changes for the corporate SMTP infrastructure supporting 180,000+ messaging and collaboration users. Led process improvements to streamline messaging support and operations. Guided anti-spam.
• Managed and enhanced the Big Brother monitoring system in order to provide a simple web interface and a rapid response paging service for over 200 critical points within the complex messaging infrastructure.
• Mentored and trained inexperienced junior staff which equipped them to contribute and excel as competent, independent thinkers within the team.
• Scripted automation tools and utilities to assist in daily operations. Inefficient processes were improved leading to enhanced data analysis, faster reactions to problems and a time reduction of over 90%.
• Configured, deployed and supported Proofpoint email appliances and Voltage Email Encryption systems across multiple data centers providing exceptional fault tolerance and service availability.

Oakland, California, US

• Supported Lotus Notes and the SMTP infrastructure which provided spam, virus, malware and content filtering for 180,000+ users in 8 geographical regions. Provided expertise for Proofpoint email appliances and Voltage.
• Co-founder and moderator of company wide support and information forum which provided a framework for better communication between field techs and the Messaging and Collaboration teams.
• Identified an outdated contract and facilitated its removal from the budget saving the company over $70,000 annually.
• Provided 3rd and 4th level support for Lotus Notes client issues with a focus on teaching and empowering lower level support staff to resolve more problems independently.
• Automated the tedious manual task of transferring system data to daily status reports. Achieved error free reports with zero omissions and saved over 368 hours per year of staff time.
• Coordinated a cross-functional team and identified the root cause of a multi-day service outage which resulted in new corrected processes for network hardware deployment.

Oakland, California, US

• Evaluated products and designed solutions providing messaging and collaboration services to the company with strict attention to efficiency, availability and sustainability of systems and processes.
• Migrated 2600+ user accounts on 1800+ desktop machines from GroupWise to Lotus Notes. Designed and led the migration which was completed successfully in exactly 120 days.
• Directed and evaluated contract employees ensuring adherence to company policies and procedures while delivering consistent high quality results.
• Provided solution design for integration of new applications into the existing SMTP environment to enhance functionality and support of company systems.

Oakland, California, US

• Supported the Novell GroupWise system and facilitated multiple version upgrades from 4.x to 6.x. Provided top level support and administration of 17 servers, 4 domains, 14 Post Offices and 3 gateways for a 2600+ user.
• Trained field support and help desk analysts in advanced troubleshooting techniques which increased first contact problem resolution.
• Created a custom monitoring system to provided early warning of email system problems and enhance service availability.
• Member of select team that performed HIPAA risk assessment, remediation and policy changes to ensure company compliance with regulations to reduce exposure to financial penalties.

• SELL & MELTON, LLP, Macon, Georgia 1996-1998Attorneys at LawNetwork AdministratorEffectively monitored and maintained all computer systems for a 60 user law firm. Responsibilities included desktop and printer.
• Upgraded 50+ desktops from DOS to Windows 95.
• Redesigned network printing environment to improve utilization and reduce cost.