Music Production, Songwriting, Vocal Production, Vocal Arranging

Handle day-to-day communication channels with customers including social media support (Facebook, Twitter, etc.), email support, chat support, and also forum support.Provide daily user updates on bug report statuses and current server statuses.Gather and maintain top application-related issues to analyze and discuss with Engineering/Product team for product workload road-mapping and resolution.Update response macros and Help sections within customer knowledgebase to improve efficiency, customer usability and overall customer service experience.Properly troubleshoot and effectively report and/or resolve customer product-related issues.Test and debug upcoming products on product release pipeline for general usability based on customer feedback and knowledge of product.Effectively communicate product usability and functionality to a wide customer-base with varied experience levels.Correspond with team members and stream leads to maintain all lines of internal communication.Use basic knowledge of HTML/CSS to troubleshoot and debug HTML-based user sites.Maintain average to high Net Promoter Score (NPS) within both company standards and Web Space industry standards.

Meet daily, weekly, and monthly sales goals for fiscal year.Oversee staff to insure safe and prosperous work environment while assisting customers.Report daily store activities to fellow management staff, district manager, and corporate office.Properly executing corporate directives and memos in a timely manner.Construct new window retail displays in accordance with holiday initiatives and sales.Insure each customer is provided with the utmost courtesy during their shopping experience.Address and resolve all customer needs.

Open and close store and perform daily inventory counts.Maintain cash drawer to insure proper in-store cash handling.Assess and resolve daily customer service issues.Deliver daily bank deposits.Audit tux measurements to insure they have been taken appropriately according to company standards.

Assisted with cashiering, restocking, and inventory.Trained new employees, sold tuxedos, measured customers.Assisted customers with creating bridal parties.Maintained store appearance and logged in new alteration requests.Supported managers with operational functions.