> Author of comprehensive technical documentation for GeneIQ users and clients, including tutorials, walkthroughs, ticket resolutions and project documentation by collaborating with users, stakeholders, and subject matter experts.> First response for Level I and Level II help desk tickets, averaging at peak ten tickets a day with response times averaging less than one hour to resolution while escalating and tracking tickets with external vendors for Level III and above issues. >Oversaw company wide hardware Move/Add/Change project, successfully transitioning all users to newly installed laptops while coordinating Microsoft Active Directory services to keep user data secure across the environment. >Manages project documentation and processes for GeneIQ, utilizing Scrum and Agile processes to manage laboratory technical projects while keeping key stakeholders and leadership informed of updates, risks, and resolutions.>Enforces company IT and security policy through Group Policy management and deployment, leveraging Powershell scripting for automating policy adoption and enforcement.

> Developed a data warehouse using RAID-enabled NAS drives and backup systems to ensure the secure storage and protection of secure healthcare information in compliance with PHI/PII security guidelines and HIPAA frameworks> Coordinated daily KPI reporting through SQL queries and CRM software for leadership reporting and business analysis> Audited network and workstation activity by adopting CISCO network administrative tools and Microsoft Office 365 Administrative privileges.

> Quantified laboratory reporting through advanced analysis using Microsoft Excel and Access tools to identify and resolve lost laboratory revenue > Refined laboratory workflows using automation tools to streamline repetitive manual processes > Demonstrated willingness to contribute to laboratory success, entrusted with further responsibilities over logistics, reporting, and client management.

Assembling an Excel database of Lepitoptera specimens in the National Museum of Natural History, Entomology department. This database will be joined with a museum-wide database on completion. Also part time volunteer in the Rare Book collection, filing away systemic classification articles in order to ensure that all species taxonomic data is up to date for researchers who require it.