Service Integration & Operations Manager
Basel Area, Switzerland
• Strategic partner and trusted advisor for IT infrastructure operations and projects that support pharmaceutical manufacturing, quality and supply chain operations for ~25,000 associates at 60+ sites• Direct leadership responsibility for and professional development of 6 global integration experts, brokering a portfolio of end-user computing, connectivity & network security, public & private cloud hosting, data center, and disaster recovery services; mentorship for more than 50 local site experts• Co-led multiple projects that increased rate, quality and cost-savings to deliver secure, scalable technology solutions (Werum PAS-X infrastructure) and supported multi-year service transformation programs (vendor transition and footprint consolidation)• Strengthened interdependencies between in-and out-sourced application infrastructure teams; managed relationships across multiple vendors (IBM, BT, HCL, Wipro, & Cognizant)• Harmonized communication across 10+ internal departments and 1000+ associates, facilitating virtual meeting forums to increase understanding & support of strategic initiatives