William Seifert Email & Phone Number

Folsom, California, United States

➢ Ensured compliance with security policies throughout the deployment process, protecting sensitive data from unauthorized access.➢ Troubleshot deployment failures and implemented corrective actions, minimizing disruption to end users.➢ Improved deployment efficiency by streamlining processes and implementing automation tools.

Folsom, California, United States

➢ Championed process improvements by analyzing existing workflows and recommending enhancements, increasing process efficiency➢ Developed comprehensive documentation for technical projects, including requirements specifications, design documents, user guides, and training materials.

Sacramento, California, United States

Designed, developed, and maintained an intranet suite used by over 200 technicians, managers, and administrative staff nationwide, eliminating redundant steps in multiple nationwide processes such as updating and closing tickets, filing timesheets, and retrieving critical step-by-step troubleshooting and maintenance instructions.Authored and developed manuals, training and how-to guides, and technical bulletins based on over 8,000 documents and advanced searching algorithms, increasing resource materials for tenured and new technicians. Hand-picked to be part of an elite nationwide Tiger team comprised of the top 5 (out of 200) elite SMEs, providing 24/7 support for complicated issues escalated by the PNOC. ➢ Managed and mentored seven direct reports based in Northern California and Nevada, providing consistent goal-setting, check-ins, and mentoring.➢ Led the integration of machine learning algorithms, predicting system maintenance needs and reducing future system issues and downtime.➢ Led and oversaw the diagnosis, troubleshooting, service, and repair of complex equipment and systems, as well as reviewed and approved the operational quality of system equipment.➢ Developed an advanced searching algorithm for fast document retrieval for technicians in the field, providing a first-line resource for reduced avoidable issue escalation.➢ Ensured customers had accurate information on the operation and maintenance of systems, fostering consistent knowledge transfer sharing within their relevant internal teams.➢ Spearheaded interviews of potential additional technicians nationwide, providing subject matter expertise in relevant technical and non-technical skills to prioritize when advancing candidates to the next steps and ultimately hiring.➢ Conducted nationwide training for field service technicians and managers, ensuring software updates and features were utilized to further increase efficiency by integrating them within existing processes as needed.

Las Vegas, Nevada Area

Installed, configured, maintained, repaired, and modified Federal Telecommunications Infrastructure (FTI) equipment, as well as performed a variety of technical support on products such as terminal services, routers/switches, integrated systems and subsystems, and software at customer locations across the nation.➢ Deployed to sites regularly to test and integrate Harris products into existing networks➢ Troubleshot and performed diagnostic tests of equipment malfunctions➢ Installed, upgraded, and removed products, ensuring coordinative engineering field change➢ Maintained effective customer communications and relations➢ Served as a professional trainer to customer support personnel➢ Responsible for installation, check out, operation, maintenance and repair, and modification of customer equipment and/or software

Rochester, New York Metropolitan Area

➢ Experienced professional with proficient knowledge of job area and practical project management knowledge➢ Managed projects and processes without or with minimal supervision, as well as communicated with contacts inside and outside of own department to share and explain operational processes, practices, and procedures➢ Developed and implemented effective cyber security plans to maintain encrypted data transmission of over-the-air (OTA) from customers’ existing IP network to Harris tactical radios and back to customer endpoint➢ Managed a maintenance shop in Bagram, Afghanistan, repairing Battle damaged radios, and recommended enhancements to systems and processes➢ Achieved operational targets for specific programs and projects➢ Trained hundreds of armed forces service members and first responders on tactical IP networking➢ Designed and implemented IP and radio networks in over 30 countries➢ Integrated comms system into multiple air platforms, as well as ground-based and vehicular systems➢ Performed demonstrations, field trials, and/or trade shows in over 44 countries➢ Installed, tested, maintained, and provided troubleshooting for systems in combat conditions➢ Reviewed and verified installation standard operating procedures for all tactical vehicle platforms ➢ Analyzed event logs using MATLAB, Linux, and JAVA-based software

Fort Bragg, North Carolina

United States Army All American Paratrooper – 82nd Airborne DivisionSupervised, installed, deployed, maintained, troubleshot, trained, and assisted with Programs of Record and Commercial off the Shelf communications equipment. This included information systems support and Army Battle Command System (BCS), Communications and Electronic (C&E) equipment, Frequency Modulation (FM) systems, High Frequency (HF) systems, Tactical Satellite (TACSAT) systems, hand held and manpack systems, communications security (COMSEC) devices and telephone wire, Local Area Networks (LAN) and Routers.➢ Performed field-level unit maintenance on authorized communications systems and COMSEC devices and prepared maintenance and supply requests for field-level signal support➢ Disseminated and enforced signal policies and integrated signal systems and networks with adjacent units. Installed, operated, and maintained radio retransmission (RETRANS) operations and performed preventive maintenance checks and services on assigned vehicles and power generators.➢ Maintained radio and data distribution systems➢ Performed signal support functions and technical assistance for computer systems➢ Provided technical assistance and training for local area networks➢ Maintained equipment, terminal devices, assigned vehicles, and power generators➢ Operated, repaired, and maintained multiple communications systems➢ Planned, implemented, and supervised protective missions, designing routes and protection procedures to facilitate transport of officers and mission fulfillment, remaining flexible and responsive contingencies➢ Operated and maintained multiple ACORN and DUKE electronic countermeasure systems➢ Achieved 100% accountability for military assets worth more than $40M➢ Successfully completed over 30 protective missions under tight deadlines, achieving zero fatality rate, including a United States Senator rescue mission

Bachelor Of Science - Bs, Information Technology

Education record