William Darby Email & Phone Number

Chicago, IL, US

Redmond, Washington, US

• Lead Microsoft engagements to help external customers solve complex and challenging technical problems.
• Partner with fellow Tier III/IV engineers towards modernizing and managing Windows systems with SCCM/MECM.
• Provide Architect-level oversight for subcontractor engagements.
• Help respond to customers impacted by cyberattacks and help improve customers cybersecurity posture.

Vienna, VA, US

• Help lead the Technical Infrastructure Mobile Team in designing and supporting the 50k laptops used for two operations for the 2020 Census
• Collaborate with vendor teams, leadership, and other subject matter experts to provide solutions and recommendations for solving existing problems and preventing future problems
• Build hardened and STIG-compliant Windows 10 images according to NIST cybersecurity best practices, and obtain authorization to operate from the security team with no POAMs
• Administer the MDM solution for laptops and iOS devices used in the field for Census operations
• Trusted by leadership to provide honest and intelligent validation and quality assurance that external vendor solutions are working as intended
• Support escalated requests for Azure AD and the AntiVirus solution

Herndon, VA, US

• Create and regularly update Windows 10 reference images and task sequences with SCCM, MDT, and WDS for multiple hardware models on different classifications using DISA’s Secure Host Baseline
• Edit group policy to ensure STIG compliance across different classifications
• Serve as the technical point of escalation to helpdesk, security staff, and management for deploying and supporting multiple Windows 10 versions
• Create wide ranging documentation, including how to resolve known issues, checklists, white papers, and what is included in each image
• Resolve major political and sensitive technical issues affecting numerous customers after determining root cause
• Deploy needed applications and packages via SCCM across multiple classifications and report metrics to leadership

Herndon, VA, US

• Serve as an authority on the deployment and support of Windows 8.1 and Windows 10 tablets
• Leverage a unique technical skill set across numerous teams to educate and support Tier II staff on how to best meet customer needs
• Personally awarded a coin of excellence by the Director for Stability and Humanity Affairs
• Act as point-of-escalation for answering technical questions for JSP Management, Civilian Leadership, and ITM’s for multiple components
• Create training and support documentation for JSP Technicians, including tablet deployment checklists, work instructions for complex program installations, and customer-oriented documentation
• Help Tier II Technicians resolve escalated IT support problems in a timely manner

Bethesda, MD, US

• EITSD Tech of the Month for December, 2014
• Personally awarded a coin of excellence by Assistant Secretary of Defense Richard O. Wightman for outstandingly supporting Reserve Affairs civilians and military staff as their dedicated onsite technician
• Respond to and resolve software and hardware issues for PC and Mac customers who work in the Pentagon, including Senior Executive Service officials, VIPs and their staffs

• Promoted to Information Systems Security Manager concurrently in January, 2010, then promoted to IT Security and System Administrator in June, 2011
• Designed and built USB-bootable malware scanner for detecting infections with multiple anti-virus programs simultaneously on attached and remotely networked computers
• Created security training that was requested by visiting Defense Security Service Representative to be presented to her fellow Government staff
• Primary IT end user support for two offices (Tiers I/II)
• Provide excellent Windows and Mac support to 140+ users, including Corporate Leadership

Branchburg, NJ, US

Troubleshoot classroom/lab information technology.Train new hires.Solve PC problems.Ghost image classrooms.

Chicago, IL, US

Respond to emergency on-site situations and professionally resolve technology issues while large classes were in session.Deploy IT equipment to University facilities and help set up smart classrooms.

Master Of Science - Ms, Cybersecurity

Bachelor Of Arts (B.A.), History

Bachelor Of Arts - Ba