Gareth Williams Email & Phone Number

Milton Keynes, Gb

London, England, United Kingdom

Provide exceptional technical support to Key and Enterprise customersAct as a resource for team members on stalled or complex customer issuesEstablish and maintain reasonable expectations with internal and external groupsMaintain accurate and detailed records of customer interactions via Salesforce CRMInvestigate, verify, document, and communicate software issues to the Research and Analysis GroupMonitor and report customer inquiries for trends and anomaliesTake ownership of escalated cases and shepherd customers to a resolutionModel best practices for customer interaction and issue resolutionCollaborate on company priorities in intra-departmental meetingsCreate and maintain internal documentationAssume duties of team managers as needed.

United Kingdom

▪ Serve as front line contact for mainly UKI customers by answering technical support calls, emails, and assisting users via remote troubleshooting sessions▪ Work closely with our US, and international Technical Support Teams via Slack, email and video conferencing▪ Assist internal groups with technical issues, inquiries, research and discovery▪ Answer questions and troubleshoot issues related to use of the Bluebeam's software including our plugins into other software applications and cloud solutions▪ Take ownership and project manage technical issues from initial report to final resolution▪ Test, verify and report bugs to Research Analysts and Engineering▪ Act as an advocate for the customer and effectively communicate feedback to and from the members of our Analyst and Engineering teams in a very clear and concise method▪ Create support documentation to be used internally as well as for customers▪ Set up test environments to identify reported issues, establish probable cause, test theory, action plan customer solutions, communicate and document outcomes.▪ Assist with other miscellaneous projects as assigned working inter-departmentally to support Bluebeam philosophies and goals▪ PDF software, CAD software, AEC industry, JIRA, Confluence, Salesforce, Supporting SaaS environments, Integrations and APIs

Annecy, Auvergne-Rhône-Alpes, France

Provide high level technical support for the laboratory management software platform via phone and web support tools.- Perform on-site and online training sessions- Implementing and rolling-out installations- Pre-sales presentation and needs analysis- Respond to support related inquiries from clients, initiate ticket and follow-up - Pro-actively contact customers at regular intervals to ensure a high level of customer satisfaction- Perform functional testing of software features and functionalities (manual testing and writing automated testing scenarios)

Alderly Edge

▪Contribute to the plans and design of in-vivo studies and provide general technical and scientific advice on specific projects and studies.▪ Manage own work to ensure agreed targets are met in a timely manner to agreed quality standards, always communicating progress.▪ Perform in vivo experiments and interpret results based on a standard methodology.▪ Modify and improve processes and systems depending on the purpose of experiments.▪ Liaise with colleagues from other disciplines to discuss project related matters share experiences and report progress.

Alderly Edge

Primarily providing technical and husbandry support for a client working in the field of discovery and development of novel small molecule drugs for treatment against infections arising from bacteria, fungi and viruses including multidrug resistant organisms. Delivered out of hours technical support and monitoring of infected models as required in the study protocols. Multi species work including Hamster, Rabbits, Mice, Rats and Cotton rats.Management and monitoring of stock animals health and husbandry. Responsible for the implementation and development of a new software record system for animal management.

Milton Keynes, United Kingdom

Delivered effective technical support within the Biological Resource Unit (BRU) a high-security bio-containment research facility. Worked on European directive and SOP’s and ensure compliance of Ph.D. students.Efficiently conducted medical and pathological procedures in accordance with home office license. Managed genetically modified mouse colonies. Provided assistance to Ph.D. students on mammalian related experiments and data collection. Structured and arranged experiments for Ph.D. students and organised animal related research for students. Monitored data and tissue collection for students and researchers. Provided care and maintained genetically modified rodents. Delivered training and signed of competencies of students working on rodents in regards to surgical techniques.

Milton Keynes, United Kingdom

▪ Collaborated within the pathology blood sciences department on handling and processing pathological specimens and emergency samples.▪ Managed the separation of samples and supervision of band two staff members. Performed tasks and examined ISO standards within the pathology reception as a trained auditor and compliance officer.▪ Competently executed administrative functions and result entry. Interpreted data, recorded research procedures and results, and prepared well­written reports.

British Columbia, Canada

Program Manager for 5*, Chaunigan Lake Lodge and Guide School, main duties and responsibilities were:• First point of contact for all calls and emails made to Chilcotin Holidays• Manage the Sales, Marketing and advertisement for the 3 programmes for potential guests. • Manage and maintain working relationships with international and local Booking agents• Produce contracts for Clients• Handle all inventory and food orders• Manager the office and ranch when owner or ranch manager were unavailable.• Manage ranch staff members and prioritise work load.• Facilitate program Schedule• Ranch facilities Management

Bachelor'S Degree, Natural Sciences

Veterinary/Animal Health Technology/Technician And Veterinary Assistant

Business Management Principles of Animal Science Nutrition Animal Health Exotic Management Care and welfare of farm livestock Animal Science

Education record

Anatomy and Physiology Nutrition Health and hygiene