William Shanahan Email & Phone Number

Dublin, Ireland

• Delivery of Mobile, ICT & IOT projects - executing on extensive & well-defined projects plans.• Managing customer relationship throughout project delivery.• Liaising with third party vendors to order hardware, organise site surveys & arrange connectivity as part of project rollouts.• Working cross functionally to identify & develop high level customer solutions. • Ensuring continuous development of internal processes through lessons learned.• Supporting internally on team projects, offering expertise and advice where possible.

Dublin, Leinster, Ireland

• On-Site Co-Ordinator for major multinational corporate account.• Manage and own monthly & ad-hoc reporting while providing strategic insights.• Proactively managing any anticipated or actual escalations, taking initiative in the problem solving process.• Working as part of a cross functional team while employing effective planning and communication processes in order to execute on defined milestones.• Customer relationship management.• Procurement.

• Provide highest quality service to key corporate clients within agreed SLA’s. • Providing single point of contact for all enquiries in relation to allocated corporate accounts.• Customer relationship management.• Liaising & collaborating with corporate account managers to effectively manage key corporate accounts.• Proactively managing any anticipated or actual escalations, taking initiative in the problem solving process. • Take ownership of individual projects with focus on process re-engineering & optimization.

Castletroy, Co. Limerick

Processing and documenting payments made to the University, working in tandem with the University's banking and individual payment processing system.

Shannon, Co. Clare

Keeper of Financial Records for two businesses across 86 bank accounts in a number of different currencies.Monitoring the transactions of the listed company on the London Stock Exchange. Individual Projects.

Newport, Rhode Island

While on a Summer work visa, I worked as a caddy in an exclusive country club. My duties included club member and guest service, bag carrying and player advisory.

M.Sc. International Management & Global Business

Diploma Of Education, Project Management

Bachelor Of Business Studies, Economics & Finance W/ Management