Holden Williams Email & Phone Number

Ogden, UT, US

Ogden, Utah, United States

Logan, Utah, United States

• Led the development and launch of a new military health insurance call center, successfully onboarding 180 customer service representatives through a comprehensive 6-week program facilitated by our team.
• Achieved 100% employee retention throughout all self-facilitated classes.
• Designed and implemented a certification process required for all customer service representatives, evaluating their content comprehension, material retention, and demonstration of desired behaviors, utilizing the.

Ogden, Utah, United States

• Developed and executed a standard global onboarding process for first-time leaders that resulted in a decreased time to competency by 50% in the first six months.
• Conducted virtual and in-person training and managed onboarding pre-checklists, post-hire surveys, and competency assessments that increased sales leadership retention by 68%, and achieved a 96% completion rate for the.
• Facilitated the live training sessions within Leadership Onboarding that covered topics such as coaching, styles of leadership, agile methodology, unconscious bias, administrative duties, and effectivecommunication..

Ogden, Utah, United States

• Selected, trained, coached, developed, and retained quality Sales Associates for the Pinterest program and drove a high level of performance among the sales team to increase market share, achieve targeted onboarded.
• Mentored and trained 10 direct reports to exceed quarterly sales targets, resulting in an average revenue growth of 20%.
• Launched monthly and quarterly sales enablement strategies to motivate the team and better enhance the sales experience.

Ogden, Utah, United States

• Proficiently delivered technical training sessions to marketing agencies, showcasing expertise in leveraging Pinterest software and effectively crafting digital marketing strategies in alignment with the Pinner journey.
• Exceeded sales revenue quota by a minimum of 115% for the 5 consecutive quarters within this position.
• Revamped a new-hire employee mentorship program that decreased ramp time from 6 months to 3 months.
• Awarded special recognition for cultural impact for the organization’s value of “You Belong”.

Clearfield, Utah

• Restructured an equitable benefits package to attract and retain talent that resulted in an increase in employee satisfaction.
• Implemented the Employee Assistance Program to provide free mental health care to all employees. Evaluated program usage to ensure a positive return on investment and overall employee experience.
• Revised and implemented the organization’s employee handbook to properly align with the continual growth that this small business was experiencing.

Ogden, Utah

• Ensured jurisdictional compliance in regard to the obtainment and renewal of a Security Alarm Permit for all systems sold across all 50 states.
• Strategized and cultivated a training instructional guide for the role that was dispersed to the individuals within the same role as mine at our sister companies.
• Worked within Sedona software to automate jurisdictional compliance emails to new system buyers to provide a more streamlined experience

Layton, Utah

Remote

Bachelor Of Applied Science - Basc, Human Resource Management

Associate Of Science - As, General Studies, 3.25

Diploma, Accounting And Business/Management, 3.78

Activities and Societies: DECA, FCCLA, GSA, Yearbook