India Williams Email and Phone Number
India Williams work email
- Valid
India Williams personal email
- Valid
- Valid
India Williams phone numbers
With expertise in communication and change management, I excel at identifying and overcoming complex challenges and find great satisfaction in helping individuals and organizations achieve their business objectives. I am the one you want leading the team from chaos to calm, solving problems you never knew existed in ways that will exceed your expectations. I am always seeking to move the needle and raise the room, fostering fairness and inclusivity, ensuring that diverse perspectives are embraced and valued. I am a thermostat, bringing energy and motivation to every team, sparking innovation and driving impactful results. As a change agent, I am committed to promoting and supporting initiatives that empower individuals, youth, and families. I pay it forward by serving the community and organizations that have served me, and I empower others to do the same. My love for the arts and talent for storytelling is demonstrated through my involvement in community theatre, where I bring creativity and energy to the stage performing in local productions, as well as providing voiceover work for corporate and community projects. It brings me immense joy watching lives be transformed through the arts.With a unique blend of trained skills and innate talent, I am a well-rounded and seasoned professional devoted to making a positive impact.
-
Interim Executive DirectorLoaves And Fishes Ministry, Inc.Chapel Hill, Nc, Us -
Customer Success Manager, Cloud CollaborationCisco Sep 2021 - Sep 2024Delivered exceptional value to Cisco’s top-tier collaboration customers with Annual Recurring Revenue (ARR) of $250K+, driving product adoption and renewals.• Spearheaded efforts that led to increase in product adoption YoY across a global client base.• Established trusted advisor relationships with executive stakeholders, influencing decision-making and maximizing product usage.• Partnered closely with Sales, Renewals, Services, and Cisco Partners to deliver a cohesive and integrated approach to customer success, ensuring consistent and high-quality service delivery.• Managed end-to-end customer lifecycle, ensuring seamless onboarding, training, and proactive support.• Consistently recognized by clients and internal teams for driving impactful business outcomes and influencing customer renewals. -
Strategy And Planning AnalystCisco Aug 2020 - Sep 2021Managed change initiatives and process improvements for the Excellence & Standardization team, driving strategic adoption across Cisco Managed Services.• Automated and streamlined SOPs, enhancing team efficiency.• Established and led the Change Champion Ambassador Network, increasing program adoption by 30%.• Appointed Giveback Champion, organizing successful in-person and virtual community service events. -
Quality Assurance AnalystCisco Dec 2018 - Aug 2020Led quality assurance efforts for global change management processes within Cisco Managed Services, ensuring high standards of service delivery and operational efficiency.• Improved change request quality by 60% over 12 months through meticulous evaluation, scoring, and feedback on global change management tickets.• Collaborated with cross-functional teams to automate and streamline internal processes, resulting in enhanced efficiency and reduced processing time.• Monitored key performance indicators (KPIs) and presented insights to leadership, driving continuous improvement in change management practices. -
Virtual Customer Success Manager, CxCisco Jul 2018 - Nov 2018Managed a portfolio of over 50 U.S. Commercial accounts with an ARR exceeding $1 million, ensuring client satisfaction and driving lifecycle success.• Developed and executed comprehensive customer success plans tailored to individual client needs, enhancing overall customer experience and retention.• Actively engaged with customers to understand their business objectives and pain points, providing strategic guidance and support to maximize the value derived from Cisco products and services.• Identified and formulated expansion opportunities within existing accounts, contributing to revenue growth and increased client investment in Cisco solutions. -
Senior Customer Success ManagerIcontact 2016 - 2018Morrisville, North CarolinaLed strategic customer success initiatives, managing a portfolio of 200+ enterprise accounts to ensure customer retention, product adoption, and satisfaction.• Drove a reduction in customer churn by developing personalized success plans, conducting regular check-ins, and proactively addressing customer needs.• Collaborated cross-functionally with sales, product, and technical teams to optimize onboarding, resolve issues, and identify upsell opportunities, resulting in increased revenue.• Delivered impactful business reviews and success metrics, strengthening customer relationships and ensuring alignment with long-term goals. -
Senior Product Services TrainerIcontact 2016 - 2017Developed and delivered training content to enhance product adoption and employee performance.• Led thought-leadership webinars, engaging over 500 participants per month, resolving technical issues in real-time.• Partnered with departments to create dynamic, impactful training programs.• Contributed to comprehensive knowledge base materials for clients and internal staff, enhancing the onboarding experience and self-service resources. -
Quality Assurance SpecialistIcontact 2013 - 2016Ensured high-quality customer interactions by evaluating and improving support processes and agent performance. Played a key role in maintaining customer satisfaction and enhancing service delivery.• Monitored and evaluated customer support interactions, providing feedback that improved agent performance and increased customer satisfaction.• Analyzed support data and trends to identify inefficiencies, leading to a reduction in resolution time MoM, while collaborating with training teams to enhance support effectiveness.• Led monthly quality review sessions, providing actionable insights to support leadership and helping to shape the strategic direction of the customer support team. -
Product ExpertIcontact 2012 - 2013Provided expert-level support for iContact's email marketing platform, serving as the go-to resource for both clients and internal teams.• Collaborated closely with product development and engineering teams to identify and resolve recurring technical issues, contributing to a 15% reduction in customer support tickets.• Provided actionable feedback to product development on customer needs and feature improvements, driving enhancements that aligned with market demands. -
Publications AssistantInda, Association Of The Nonwoven Fabrics Industry 2006 - 2009Cary, Nc -
Master TeacherDurham Nativity School 2002 - 2005Durham, Nc -
Middle School TeacherSparc Academy Public Charter School 1999 - 2002Raleigh, North Carolina, United States
India Williams Skills
India Williams Education Details
-
Corporate Communication Certificate
Frequently Asked Questions about India Williams
What company does India Williams work for?
India Williams works for Loaves And Fishes Ministry, Inc.
What is India Williams's role at the current company?
India Williams's current role is Interim Executive Director.
What is India Williams's email address?
India Williams's email address is in****@****ail.com
What is India Williams's direct phone number?
India Williams's direct phone number is +191928*****
What schools did India Williams attend?
India Williams attended University Of North Carolina At Chapel Hill, Cornell University, Enloe High School.
What skills is India Williams known for?
India Williams has skills like Public Speaking, Customer Service, Teaching, Microsoft Office, Community Outreach, Event Planning, Editing, Strategic Planning, Training, Social Networking, Management, Instructional Design.
Not the India Williams you were looking for?
-
India Williams
Senior Interdisciplinary Studies Student At Georgia State University | Concentration In Law And SocietyMcdonough, Ga -
India Williams
Environmental Science Student - Undergraduate Researcher At University Of Missouri-ColumbiaColumbia, Mo -
India Williams
Summer Associate At Clark Construction | Civil Engineering Student At The Ohio State University College Of EngineeringColumbus, Oh -
India W.
India Williams Is A Partner And Esg Practice Group Leader At An International Law Firm, An Entrepreneur, And A Self-Care Maven.Washington, Dc5kirkland.com, yahoo.com, cableone.net, sidley.com, rootedwoman.com2 +120523XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial