India Williams

India Williams Email and Phone Number

Interim Executive Director @ Loaves and Fishes Ministry, Inc.
Chapel Hill, NC, US
India Williams's Location
Raleigh-Durham-Chapel Hill Area, United States
India Williams's Contact Details

India Williams work email

India Williams personal email

About India Williams

With expertise in communication and change management, I excel at identifying and overcoming complex challenges and find great satisfaction in helping individuals and organizations achieve their business objectives. I am the one you want leading the team from chaos to calm, solving problems you never knew existed in ways that will exceed your expectations. I am always seeking to move the needle and raise the room, fostering fairness and inclusivity, ensuring that diverse perspectives are embraced and valued. I am a thermostat, bringing energy and motivation to every team, sparking innovation and driving impactful results. As a change agent, I am committed to promoting and supporting initiatives that empower individuals, youth, and families. I pay it forward by serving the community and organizations that have served me, and I empower others to do the same. My love for the arts and talent for storytelling is demonstrated through my involvement in community theatre, where I bring creativity and energy to the stage performing in local productions, as well as providing voiceover work for corporate and community projects. It brings me immense joy watching lives be transformed through the arts.With a unique blend of trained skills and innate talent, I am a well-rounded and seasoned professional devoted to making a positive impact.

India Williams's Current Company Details
Loaves and Fishes Ministry, Inc.

Loaves And Fishes Ministry, Inc.

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Interim Executive Director
Chapel Hill, NC, US
India Williams Work Experience Details
  • Loaves And Fishes Ministry, Inc.
    Interim Executive Director
    Loaves And Fishes Ministry, Inc.
    Chapel Hill, Nc, Us
  • Cisco
    Customer Success Manager, Cloud Collaboration
    Cisco Sep 2021 - Sep 2024
    Delivered exceptional value to Cisco’s top-tier collaboration customers with Annual Recurring Revenue (ARR) of $250K+, driving product adoption and renewals.• Spearheaded efforts that led to increase in product adoption YoY across a global client base.• Established trusted advisor relationships with executive stakeholders, influencing decision-making and maximizing product usage.• Partnered closely with Sales, Renewals, Services, and Cisco Partners to deliver a cohesive and integrated approach to customer success, ensuring consistent and high-quality service delivery.• Managed end-to-end customer lifecycle, ensuring seamless onboarding, training, and proactive support.• Consistently recognized by clients and internal teams for driving impactful business outcomes and influencing customer renewals.
  • Cisco
    Strategy And Planning Analyst
    Cisco Aug 2020 - Sep 2021
    Managed change initiatives and process improvements for the Excellence & Standardization team, driving strategic adoption across Cisco Managed Services.• Automated and streamlined SOPs, enhancing team efficiency.• Established and led the Change Champion Ambassador Network, increasing program adoption by 30%.• Appointed Giveback Champion, organizing successful in-person and virtual community service events.
  • Cisco
    Quality Assurance Analyst
    Cisco Dec 2018 - Aug 2020
    Led quality assurance efforts for global change management processes within Cisco Managed Services, ensuring high standards of service delivery and operational efficiency.• Improved change request quality by 60% over 12 months through meticulous evaluation, scoring, and feedback on global change management tickets.• Collaborated with cross-functional teams to automate and streamline internal processes, resulting in enhanced efficiency and reduced processing time.• Monitored key performance indicators (KPIs) and presented insights to leadership, driving continuous improvement in change management practices.
  • Cisco
    Virtual Customer Success Manager, Cx
    Cisco Jul 2018 - Nov 2018
    Managed a portfolio of over 50 U.S. Commercial accounts with an ARR exceeding $1 million, ensuring client satisfaction and driving lifecycle success.• Developed and executed comprehensive customer success plans tailored to individual client needs, enhancing overall customer experience and retention.• Actively engaged with customers to understand their business objectives and pain points, providing strategic guidance and support to maximize the value derived from Cisco products and services.• Identified and formulated expansion opportunities within existing accounts, contributing to revenue growth and increased client investment in Cisco solutions.
  • Icontact
    Senior Customer Success Manager
    Icontact 2016 - 2018
    Morrisville, North Carolina
    Led strategic customer success initiatives, managing a portfolio of 200+ enterprise accounts to ensure customer retention, product adoption, and satisfaction.• Drove a reduction in customer churn by developing personalized success plans, conducting regular check-ins, and proactively addressing customer needs.• Collaborated cross-functionally with sales, product, and technical teams to optimize onboarding, resolve issues, and identify upsell opportunities, resulting in increased revenue.• Delivered impactful business reviews and success metrics, strengthening customer relationships and ensuring alignment with long-term goals.
  • Icontact
    Senior Product Services Trainer
    Icontact 2016 - 2017
    Developed and delivered training content to enhance product adoption and employee performance.• Led thought-leadership webinars, engaging over 500 participants per month, resolving technical issues in real-time.• Partnered with departments to create dynamic, impactful training programs.• Contributed to comprehensive knowledge base materials for clients and internal staff, enhancing the onboarding experience and self-service resources.
  • Icontact
    Quality Assurance Specialist
    Icontact 2013 - 2016
    Ensured high-quality customer interactions by evaluating and improving support processes and agent performance. Played a key role in maintaining customer satisfaction and enhancing service delivery.• Monitored and evaluated customer support interactions, providing feedback that improved agent performance and increased customer satisfaction.• Analyzed support data and trends to identify inefficiencies, leading to a reduction in resolution time MoM, while collaborating with training teams to enhance support effectiveness.• Led monthly quality review sessions, providing actionable insights to support leadership and helping to shape the strategic direction of the customer support team.
  • Icontact
    Product Expert
    Icontact 2012 - 2013
    Provided expert-level support for iContact's email marketing platform, serving as the go-to resource for both clients and internal teams.• Collaborated closely with product development and engineering teams to identify and resolve recurring technical issues, contributing to a 15% reduction in customer support tickets.• Provided actionable feedback to product development on customer needs and feature improvements, driving enhancements that aligned with market demands.
  • Inda, Association Of The Nonwoven Fabrics Industry
    Publications Assistant
    Inda, Association Of The Nonwoven Fabrics Industry 2006 - 2009
    Cary, Nc
  • Durham Nativity School
    Master Teacher
    Durham Nativity School 2002 - 2005
    Durham, Nc
  • Sparc Academy Public Charter School
    Middle School Teacher
    Sparc Academy Public Charter School 1999 - 2002
    Raleigh, North Carolina, United States

India Williams Skills

Public Speaking Customer Service Teaching Microsoft Office Community Outreach Event Planning Editing Strategic Planning Training Social Networking Management Instructional Design Email Marketing Social Media Marketing Educational Leadership Fundraising Curriculum Design Nonprofit Organizations Tutoring Leadership Social Media Nonprofits Webinar Development Webinar Management Performing Arts Technical Support Marketing Sales Customer Relationship Management Program Management Business Development Software As A Service Team Leadership Sql Salesforce.com Cisco Systems Products Project Management Operations Management Agile Project Management

India Williams Education Details

Frequently Asked Questions about India Williams

What company does India Williams work for?

India Williams works for Loaves And Fishes Ministry, Inc.

What is India Williams's role at the current company?

India Williams's current role is Interim Executive Director.

What is India Williams's email address?

India Williams's email address is in****@****ail.com

What is India Williams's direct phone number?

India Williams's direct phone number is +191928*****

What schools did India Williams attend?

India Williams attended University Of North Carolina At Chapel Hill, Cornell University, Enloe High School.

What skills is India Williams known for?

India Williams has skills like Public Speaking, Customer Service, Teaching, Microsoft Office, Community Outreach, Event Planning, Editing, Strategic Planning, Training, Social Networking, Management, Instructional Design.

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