• Maintain the only division in the company to stay profitable for 25 years; managed sole division to be profitable in 2019• Spearheaded fiberglass scaffold portion of the company with manufacturer in Italy: Executed first website, fostered customer relationships and brought in new customers• Lead “special projects” with the Shedd Aquarium and Fort Wayne Children’s Zoo: Collaborate with Vice Presidents, Directors, Handlers, Trainers and Veterinarians in the transport and unloading of… Show more • Maintain the only division in the company to stay profitable for 25 years; managed sole division to be profitable in 2019• Spearheaded fiberglass scaffold portion of the company with manufacturer in Italy: Executed first website, fostered customer relationships and brought in new customers• Lead “special projects” with the Shedd Aquarium and Fort Wayne Children’s Zoo: Collaborate with Vice Presidents, Directors, Handlers, Trainers and Veterinarians in the transport and unloading of large sea animals• Manage database for 932 organizations and 2531 contacts• Slashed outbound freight costs 25% by working with special brokers over freight companies• Coordinated all aspects of trade shows: Bought booth, crated and shipped booth materials, developed “show special” handouts and worked the booth• Build and foster strong relationships with customers and vendors; zero complaints in 25 years• Implemented warehousing for various products to free up space and reduce employees Show less

• Managed staff of 25–30 at Oak Park book store that generated $1.6M per year; drove all operations, including accounting, bookkeeping, sales analysis, inventory control, shipping, receiving and ordering• Developed and executed in-store and off-site promotions that increased sales and raised public awareness; managed customer relations; and implemented all store presentations, displays and maintenance• Organized book fairs, set up sales events and hosted celebrity book signings• Ad… Show more • Managed staff of 25–30 at Oak Park book store that generated $1.6M per year; drove all operations, including accounting, bookkeeping, sales analysis, inventory control, shipping, receiving and ordering• Developed and executed in-store and off-site promotions that increased sales and raised public awareness; managed customer relations; and implemented all store presentations, displays and maintenance• Organized book fairs, set up sales events and hosted celebrity book signings• Ad Hoc Committee Member: Managers of 4 stores met weekly to unify the computer system throughout company weekly• Conducted final sales, sold off fixtures and cleaned out entire buildings when Evanston store shut down Show less

• Oversaw all operations of business, including daily financial reports and receipt balancing• Fostered all-encompassing customer contact and service