Kyle Williams, Ccufc, Cis Ii Email & Phone Number

Jennings, Louisiana, United States

Designs and conducts training programs to improve staff skills in customer service, sales, and store operations for consistent performance.

Sulphur, Louisiana, United States

· Lead Member Service and Lending teams of 30+ employees to surpass member expectations.· Monitored service and sales quality while ensuring regulatory compliance.· Examined company’s business processes to ensure that they are efficient, effective, and comply with relevant regulations.· Conducted regular internal audits to assess the accuracy of financial and non financial transactions, scrutinizing member accounts for discrepancies. Analyzed risk of current processes to determine if changes need to be made. · Worked solely with Chief Operating Officer, BSA Officer, Compliance Officer, and Risk Manager to warrant adherence to regulations and reporting for credit union.· Lead staff evaluations to ensure individual development and help achieve career goals. · Spearheaded projects with new implementations including new technologies and complete rebranding of credit union culture. · Revamped department training program and built a management training curriculum from the ground up.· Community outreach and fundraising ambassador, notably with the American Cancer Society for 5+ years

Lake Charles, Louisiana

· Versatile Member Services role proficient in daily operations encompassing teller transactions, dispute resolutions, Bank Secrecy Act reporting and other compliant reporting.· Responsible for vault processing, cash ordering, and departmental auditing. · Revamped Card Services policies and procedures with newly implemented card system while training current and new hires on new technology.· Responsible individual for the new online account opening system and managed project from beginning to end to assure limited to no inefficiencies. · Certifications in Financial Counseling and IRA specialties.

Eugene, Oregon

· Fostered strong client relationships while ensuring brand loyalty and surpassing loan targets.· Integrated customer service and sales to create a successful experience for customers and their needs. · Mentored new staff on promoting products and services including new credit card program. Helped increase loan volume significantly and became leading lender in district.· Responsible to facilitate smooth integration of acquired employees during bank merger of more than 50 branches.· Proved to be successful after relocation to a branch outside of the area to assist in growing loan volume in a challenging market while waiting for rehire of branch and district leadership.

Redmond, Oregon

·Integrated customer service and sales to create a successful experience for customers and their needs.·Versatile role proficient in daily operations encompassing teller transactions, dispute resolutions, Bank Secrecy Act reporting and other compliant reporting.·Responsible for vault processing, cash ordering, and departmental auditing.

Redmond, Oregon

·Led a team of call center representatives in maintaining effective call control and adherence to established protocols.·Conducted regular performance evaluations, providing constructive feedback and grading to ensure continuous improvement.·Demonstrated leadership by fostering a positive team environment, encouraging collaboration, and facilitating ongoing training sessions.·Actively engaged in sales initiatives, meeting and exceeding sales targets through effective communication and product knowledge.·Developed and implemented strategies to improve team efficiency, resulting in increased productivity and overall performance.·Maintained detailed records of customer interactions, ensuring accurate documentation and utilizing data for continuous process improvement.

Master Of Science - Ms, Project Management And Operations

Bachelor'S Of Science, Business Administration, Healthcare Administration

Dental Assisting/Assistant