Marshall Williams Email & Phone Number

• Contribute to designing and launching a complex dashboard that monitors recurring issues in crucial interdependent systems; minimize system-to-system data flow errors by over 70% and conserve $1M in annual operational.
• Devise, improve, and emphasize features and epics of user stories for multi-functional teams; boost revenue $1M in parallel with product performance.
• Orchestrate the creation and delivery of an in-house billing and enrollment product that closely aligned with customer needs; drive down vendor-related expense by $2M.
• Coordinate with all parties to facilitate appeals and resolve grievances through dedicated communications for prompt and positive outcomes.
• Collaborate with data analytics team to build and integrate a product development tool and dashboard to streamline workflows; maximize productivity KPIs by 25%.
• Partner directly with stakeholders to outline requirements for constructing an optimized issue management backlog system via ServiceNow; decreased issue aging 30%.

• Optimized credentialing processes by overhauling documentation system onto a digital platform; produced a 30% decrease in processing time.
• United with central stakeholders to acquire updated and precise credential verification, fostering an efficient onboard process for all healthcare professionals that mitigated prospective risks.
• Performed comprehensive audits on credentialing packets to resolve discrepancies through effective actions; supported a record 99.5% accuracy department score and reinforced NCQA standards compliance.
• Applied a detail-oriented approach to ensure high-volume credential application caseloads and associated documentation accorded with all relevant regulation and policies.

• Surpassed monthly sales by taking proactive action towards improving customer experience, generating a substantial 15% in personal sales with distinguished recognition as a top-performance sales consultant.
• Established strong customer relations by anticipating customer needs and devising effective recommendations from full product suite; exercised in-depth product knowledge, followed up with post-purchase assistance, and.
• Joined with salesfloor team to organize a professional and engaging merchandise floor plan which produced additional foot traffic, boosted customer satisfaction, and elevated shopping experience.
• Offered outstanding customer service that excelled client expectations, garnering a 15% in store location rating and positive online reviews.

Master Of Science - Ms, Applied Computer Science, 4.0

Bachelor Of Science - Bs, Biomedical Sciences, General