Nicola Williams Email & Phone Number

Manchester Area, United Kingdom

Knowsley, England, United Kingdom

• As a Senior Software Quality Analyst, I lead QA effort for multi-million pound/euro projects, emphasising a ‘shift left’ approach and meeting challenging deadlines.
• Extensive experience in all phases of software testing including strategy, planning, design, execution, reporting and defect tracking.
• Skilled in manual testing across complex architectures.
• Experienced in Agile methodologies (Scrum, Kanban) within collaborative, cross-functional environments; advocate of Continuous Improvement.
• Experience in automating tests for API (Postman, Cucumber/Gherkin) and UI (SoapUI).
• Thrived while working remotely in global teams.

Liverpool, United Kingdom

• In this role, I designed and executed manual tests based on functional requirements, established test data management approaches, and analysed system design for effective testing strategies.
• Created and executed manual tests based on functional requirements.
• Established and implemented an approach for managing test data.
• Analysed functional requirements and system design to determine test strategy for both manual and automated testing approaches.
• Oversaw external contractors to deliver projects on tight deadlines.

• As a Lead Software Quality Tester, I allocated resources, led testing for CRM system implementation, and collaborated with cross-functional teams to ensure comprehensive test coverage.
• Allocated resource to projects in line with business priorities.
• Led testing for the implementation of a CRM system across all European markets.
• Engaged with developers, product owners and business analysts to triage, prioritise and assign defects for retest and closure within the wider team.
• Produced SDLC standard test plan and test closure reports.
• Planned test coverage and identified test cases.

Greater Liverpool Area

• As QSO Tester, I ensured software quality by developing and executing test cases, collaborating with the development team and emphasising user experience.
• Created test scripts for manual testing.
• Executed manual test scripts.
• Recorded defects in detail, re-testing once a fix was in place.
• Collaborated with the lead analyst and developers to ensure full test coverage was achieved.
• Conducted exploratory, sanity, smoke and regression testing.

• In my role as a Real Time Analyst, I monitored call volumes, adjusted staffing levels, and analysed real-time metrics to meet service level targets.
• Achieved and reported against targets in an award-winning contact centre.
• Made real time staffing decisions to balance customer service levels with agreed upon budgets.

Liverpool, United Kingdom

• As a Customer Service Representative, I handled customer inquiries, processed orders, and resolved issues, highlighting communication and problem-solving.
• Processed customer orders.
• Achieved monthly quality and handling time targets.
• Delivered a great customer experience by ensuring customer queries were resolved in line with customer expectations.
• Achieved all desired performance and quality standards.
• Found appropriate solutions to escalated customer queries.

Education record

Education record