William "Solomon" Dixon Email & Phone Number

Jacksonville, Fl, Us

Over 8 yrs of experience as a Salesforce Administrator using the Salesforce lightning and classic platforms• Develop customizations in Salesforce that improve performance, productivity, and reporting for end users• Optimized existing workflows and introduced new custom objects, reducing redundant tasks by 15%• Excellent communication and collaboration cross functionally to identify & gather requirements, translating into best practice, and scalable solutions • Proactive system maintenance including Security Reviews, Release Updates, and Health Check• Proficient with the creation and configuration of Salesforce dashboards and reports• Provided first-level support to end-users, resolving 70% of issues consisting of updating profiles, granting record access, adding reps to queues or opportunity teams, create & update email-to-case processes, uploading data into Salesforce, create validation rules, edit page layout, and system data clean up• 60% of my work day is spent creating system enhancements in my test environment, sys testing, creating permission sets, setting object permissions, field level security, SSO, email blasts & social media postswith the Marketing Cloud app, creating sharing rules, assignment rules, escalation rules, and end-user training.• Proficient in Apex, Flow, Process builder, Workflow rules, Visualforce, Lightning Components, and other Salesforce development technologies.• Integrated third-party tools like: Own Backup, Own Archive, Own Secure, Five9, and sys testing on ClaimVantage app• Create, design, and implement new technical documentation for ongoing user training• Also, very skilled with Excel, Data Loader, Visual Studio Code, Microsoft Outlook & Teams, DocuSign, Target Process, and SharePoint• Sandbox environment management• Completed 30 Salesforce AI training modules and 4 trail mixes on Lightning Web Components and Visualforce pages• All Star Ranger earning over 612 Salesforce Trailhead badges and 5 Salesforce Super badges

• Manage accounting records using Salesforce CPQ on the lightning platform• Auditing records and invoices for Diligent Corporation using Salesforce, NetSuite and Alpha • Full customer interaction while creating opportunities and generating quotes daily• Data migration and constantly maintaining data security for all our customers• Also, very familiar with Excel, Outlook, Slack, Trello, and Alpha

• Nonprofit volunteer at BEAM in Jacksonville, FL. Adding support to the administrator team• Meeting with stakeholders and creating custom objects with custom fields, lookup fields, & multi-select picklists• Experience in performing Salesforce upgrades and ensuring successful integration• Strong problem-solving and troubleshooting skills.

Salesforce Administrator Essentials 5 day Course• Develop customizations (new fields & objects) in Salesforce that improve workflows and reporting with some automations.• Creating accounts, records, apps, custom fields, formulas, reports, dashboards, managing opportunities and leads, etc.• Test business apps and ensure performance is as designed.• Problem solving, & researching of system issues• 2x Salesforce “Ranger” earning over 207 Salesforce badges and 4 Salesforce Superbadges.

• Completed a five week course on Salesforce Nonprofit Success Pack.• Completed ten weeks course in Salesforce Lightning platform.• Develop customizations (new fields & objects) in Salesforce that improve workflows and reporting with some automations.• Creating accounts, records, apps, custom fields, formulas, reports, dashboards, managing opportunities and leads, etc.• Test business apps and ensure performance is as designed.• Self-learning, problem solving, & researching of system issues

• 4 years of experience as a Salesforce Administrator using Salesforce classic & lightning platform. 2 years as a power user• Helping with Salesforce implementation which took 4 months to get everyone fully on board• Investigating workflows, processes, flows and configurations within the Salesforce.com environment to troubleshoot potential issues• Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules, adding reps to queues and opportunity teams • Worked closely with management to create their sales process to help reps’ close deals faster and make more efficient use of their time• Worked day to day with managers & sales teams to resolve any issues with customization of apps & creating automation of common repetitive work processes to increase the sales’ team productivity• Created triggers using Apex on complex apps which allow users to perform tasks without having to execute manually• Setting up org-wide security for objects and records in our Salesforce instance by;creating profiles & user records, creating permission sets, setting object permissions,create sharing rules to grant record access, validation rules, assignment rule, workflow rules & process builder, escalation rules, setting field level security, and using data loader to import files into our org.• Excellent time management skills and ability to prioritize multiple in-progress app customizations and sync deployment of data while keeping all projects on track

Washington, Dc, Us

• Protect and served the US proudly.• Operated the ship’s store for two years,• In charge of the ship’s laundry, barbershop, vending machines and bookkeeping• Operated the ship’s steam boiler. • Completed 12 courses in lithography.• Member of the ship’s security team• Honorable discharge.

Associate Degree, Graphic Design And Visual Communications

Associate Degree, Computer Graphics

Salesforce Adminstration And App Builder Platform