Travis Williamson Email and Phone Number

- Worked cross-functionally with Technology department to implement ZenDesk live chat widget across six different company domains; Managed daily live chat widget(s)- Developed and implemented Customer Service Standards manual, utilized company-wide- Product champion of ZenDesk- Established a custom monthly customer service report, analyzing and measuring support-specific KPIs month-over-month- Oversee all outgoing communications for customer support over multiple company brands… Show more - Worked cross-functionally with Technology department to implement ZenDesk live chat widget across six different company domains; Managed daily live chat widget(s)- Developed and implemented Customer Service Standards manual, utilized company-wide- Product champion of ZenDesk- Established a custom monthly customer service report, analyzing and measuring support-specific KPIs month-over-month- Oversee all outgoing communications for customer support over multiple company brands (Higher Education, B2C, B2B)- Implemented customer satisfaction survey through ZenDesk, and maintained 97.7% satisfaction score since Fall 2019- Intermediate experience utilizing Shopify to process customer refunds, as well as creating discount codes and invoices- Basic knowledge of Hubspot managing customer / contact profiles - Experience with previous payment and customer management / tracking platform(s) prior to transferring to new services (Ontraport, Stripe, SendGrid, Full Story)- Provided in-depth product demos for individual Green Flower consumers and strategic partnerships- Completed QC of all video membership content prior to sunset in May 2020- Worked with Marketing department to integrate customer support within specific campaigns and new product launches to provide seamless customer service Show less

- Assisted in official store opening procedures of new Whole Foods Malibu location- Cultivated consistent store experience for customers by providing exemplary product knowledge- Lifted and maneuvered boxes weighing up to 80 pounds- Fostered a collaborative and positive work environment amongst team member to provide the highest quality service- Provided phone support to customer store inquiries- Experience upholding visual merchandising and product standards

- Gained foundational sales knowledge - Certified to legally sell Life, Accident, and Health insurance within the state of California - Provided exceptional customer service and clienteling efforts - Balanced school and job schedules and work loads - Successfully completed 52-hour certification course

o Researched unique apparel artwork designs for various chapter events and fundraiserso Sourced blank t-shirts as well as artwork printing options, prioritizing quality as well as cost o Developed and organized purchasing spreadsheet to increase distribution efficiency o Managed university wide dispersal of all orders o processed all order payments through cash or Venmo

o Led an organization of 80+ men and developed goals to enhance new member involvement o Developed and managed a budget of over $90,000 o Organized and executed bi-annual charity fundraising events that raised thousands of dollars for ALS research o Led weekly meetings to plan and execute national and chapter organizational goals o Attended extensive leadership conferences and workshops o Collaborated with Chapter Advisor Board, Housing Corporation, and International… Show more o Led an organization of 80+ men and developed goals to enhance new member involvement o Developed and managed a budget of over $90,000 o Organized and executed bi-annual charity fundraising events that raised thousands of dollars for ALS research o Led weekly meetings to plan and execute national and chapter organizational goals o Attended extensive leadership conferences and workshops o Collaborated with Chapter Advisor Board, Housing Corporation, and International Organization to meet and exceed standards and guidelines Show less

o Worked among a committee to research various fundraising opportunitieso Executed multiple events either with local businesses or on campus to reach fundraising goalso Completed various event planning and safety procedure forms to obtain permission for on and off campus eventso Event budget preparation and sourcing of required materials for fundraisers o Processing of payments at campus held events

o Experienced in Point-of Sale (POS) terminals o Ensured exquisite guest experiences by seating guests, taking orders, and serving dishes with a positive attitude o Recommended items based on customer preferences, including upselling of dishes and drinks o Ensured cleanliness of dining area throughout shifts