Commercially astute and dedicated senior operations manager with experience managing the performance of contracts across sports and leisure, corporate catering, restaurants, resorts & NFP. Proven experience leading teams and delivering exceptional business results across high volume, large scale multi-site venues.Possess an outstanding work ethic with an ability to engage staff, leading to higher productivity and continuous improvement within each business, this has led to winning several awards.Working at Venues Live NSW, Compass Group and Melbourne Convention & Exhibition Centre, provided the opportunity to gain insight into multiple sport and leisure sectors, enabling me to build key relationships and share innovation, ideas, and concepts. An adherence to compliance and developing people to create a positive workplace culture, enabled me to achieve a zero-harm environment with 100% pass rate for safety and regulatory compliance of formal internal & external audits.KEY SKILLS• Strategic planning and event delivery experience.• Operational management, specialising in high volume multi-site venues (retail & events).• Sales & Marketing leadership.• Creating a greater holistic journey from supplier to consumer through innovation and relationships.• Knowledge of the principles and practices of Food & Beverage and procurement.• Resourcing people and products, controlling labour costs and operating expenses.• Venue opening experience.• Innovative design and execution of new dining concepts.• Use of technology to drive continuous improvement strategies.• Budget management, P&L Management, analytics and reporting.• Cost reduction strategies.• Computer tools: EBMS, Events Perfect, Hospitality Suite, Micros, Payglobal, Tableau & CRM, MSFT Microsoft, lightyear & Xero.• Contract management.• Facilities management.• Creating exceptional customer experiences.