Shaina Williams Email & Phone Number

Annapolis, Maryland, United States

- Resolved complex hardware/software issues by leveraging advanced diagnostic tools and logical problem-solving skills, restoring device functionality and minimizing customer downtime.- Conducted in-depth device diagnostics to accurately identify root causes of technical problems, resolving issues such as overheating and battery drain, which improved device performance and reduced repeat visits.- Simplified complex technical concepts and communicated solutions in user-friendly language, increasing customer understanding and reducing recurring service inquiries.- Ensured data privacy and security by adhering to strict data management protocols, drawing on experience handling sensitive information in financial services, ensuring compliance with Apple’s privacy standards.

Bowie, Maryland, United States

Annapolis, Maryland, United States

Excelled in communication, understanding customer needs through needs-based conversations, and building lasting financial relationships.

Bowie, Maryland, United States

Oversaw daily store operations and executed nightly responsibilities as per store requirements. This position demanded strong problem-solving skills, task delegation, and expertise in visual merchandising.

Upper Marlboro, Maryland, United States

Exhibited strong leadership skills by overseeing daily operations, which included the delivery of outstanding customer service. My ability to excel in high-pressure situations stemmed from effective teamwork, communication, and problem-solving.

Bachelor Of Applied Science - Basc, Information Science/Studies

Activities and Societies: Southern Management Leadership Program

Information Science, Cybersecurity

Activities and Societies: Southern Management Leadership Program, Women of Wisdom, Phi Theta Kappa, Women in Cybersecurity PGCC Chapter