Shantelle Williams Email & Phone Number

Scarborough

• Ensures and promotes the provision of resident-focused care to meet the needs of clients, providing supervision and assistance in the daily activities of daily living inclusive of eating, dressing, transferring.
• Provides care and services to clients with respect to their senses and communication through encouraging clients to wear individual sensory aids inclusive of glasses and hearing aids
• Performs light housekeeping inclusive of meal preparation, dusting, cleaning floors, wiping countertops, changing bed linens, and completing laundry
• Educates clients and families regarding the client’s conditions, procedures, treatments, inclusive of self-care, prevention, and health maintenance
• Encourages and promotes independence to clients to build and foster resilience and positive self-esteem
• Assists in grocery shopping and additional errands, acting as a companion to clients, providing emotional support counselling as required, to promote overall well-being

• Ensured the safety and well-being of residents, managing crisis intervention, responding to crises following outlined policies and procedures, inclusive of policies surrounding professional boundaries, health and.
• Conducted assessments to determine needs and resources of seniors to develop short- and long-term service plans to meet and address specific needs
• Advocated on behalf of clients for services and benefits with internal and external resources and supports, inclusive of housing providers, income maintenance programs, and other community-based services
• Provided information pertaining to external community agencies and support, referrals, and advocacy when deemed necessary, applying extensive comprehension of challenges that impacted
• Efficiently completed safety and risk assessments and interviews, medication reminders, security checks and escorted clients to appointments within the community
• Diplomatically de-escalated and defused challenging situations, successfully resolving client issues