Led Illumina's Global Program Office, driving strategic initiatives and cross-functional collaboration.- Portfolio Management: Led the implementation of a global Project Portfolio Management system and process for R&D and Product Development teams, streamlining operations.- Workforce Transformation: Launched a companywide hybrid work model, enhancing operational flexibility and employee engagement.- Business Continuity: re-energized the program through a comprehensive review and update of existing processes, ensuring alignment with industry best practices and readiness for future challenges.

Directed the Consumer Banking PMO, managing a portfolio of 100+ projects and leading a team of 10+ program and project managers.- National Expansion: Program Lead for the $30M launch of an unsecured consumer loans business, coordinating 16 work streams across business, operational, and technology teams.- Acquisition Integration: Managed the $50M acquisition of a credit card portfolio, building business and technology capabilities for product launch.- Portfolio Oversight: Delivered a diverse set of consumer banking projects, ensuring alignment with strategic goals.

Managed all aspects of marketing operations as part of the executive management team.- Rebranding Success: Directed a successful company rebranding and product launch in January 2014, positioning the company for growth.- Website Overhaul: Designed and launched a next-generation website on a new content management platform, enhancing the user experience.- Marketing Automation: Implemented a marketing automation platform fully integrated with Salesforce and billing systems.

Led a senior team delivering strategy and business management services to a 2,000-person operations function.- Financial Oversight: Directed financial planning, risk control, and business continuity strategies to improve operational resilience.- Global Sourcing: Executed BlackRock's India sourcing strategy, optimizing resource allocation.- Data-Driven Insights: Developed key performance metrics and management information systems to drive decision-making.

Managed IT strategy, planning, and execution across investment operations.- IT Solutions: Delivered complex IT solutions for hedge fund and derivatives teams, leveraging offshore development resources.- M&A Program: Directed M&A-related IT separation/integration efforts across enterprise applications.

Supported the CIO in managing strategic initiatives and business operations.- Operational Strategy: Led strategic communication and operational initiatives across the Technology and Operations functions.- Team Leadership: Managed a team providing critical business operations support.

Provided program management and operational support to global software development teams.- Global Coordination: Managed financial planning and resource allocation for teams across San Francisco, London, Tokyo, and Sydney.- Governance Improvements: Enhanced the IT governance framework, ensuring better compliance and efficiency.

Oversaw web-based projects and tools to enhance organizational infrastructure.- Global Rollout: Led the global implementation of an online collaboration tool, managing funding, business case development, and the operating model.- Product Ownership: Served as Product Manager, ensuring the tool's strategic alignment and operational impact.

Partnered with a leading management consultancy as part of the Strategy & Alliances team. Designed approach for customer, third-party and supplier integration. Evaluated strategic alliances and owned internal communication.

Responsible for the user interface design & development team, partnering with an outside, offshore software development team. Product Manager for a set of bundled back-end interfaces to various legacy bank systems.