William Standley Email & Phone Number

Chelsea Heights, VIC, AU

Melbourne, Victoria, Australia

Communication-based growth solutions for SMEs

Footscray, Victoria, Australia

Australia

Richmond, Victoria, Australia

As a restaurant shift manager my roles include running all aspects of front of house service, training and guiding staff members, diffusing potential conflicts with clients and providing exceptional customer service.

Yamba, New South Wales, Australia

• As a Hospitality Operations Consultant my duties included:
• Extensive operations training and implementation whilst reporting and working directly with the club General Manager.
• Writing a comprehensive set of Standard Operating Procedures (SOPs) defining a customer service standard to meet member needs and expectations.
• Training and implementing both my own SOPs and national health and safety standards.
• Leading a small inexperienced team through high intensity services and events.
• Identifying team members for professional growth and nurturing their progress with realistic and achievable performance plans.

Yamba, New South Wales, Australia

• As the owner and director of 1 Ounce my duties included:
• Preparation of specialty espresso coffee for a diverse client base.
• Liaising with event organizers and private clients to deliver mobile vending services for a large variety of events.As a small business owner, I also had extensive experience analyzing product and overhead costs and.

Singapore

• a wide range of hospitality roles including training in Kitchen Operations, main café operations, and cashier duties.
• Personal training in advanced coffee skills by our CEO, a prominent figure in regional coffee.
• Maintaining the correct settings on the store machines, ensuring the retention of the coffee quality.
• handling inventory and ordering, as well as the submission of sales reports.
• Since acquiring the necessary skills to qualify for the FNBC competition, I was asked to train new staff members in coffee making basics.

Doncaster, Victoria, Australia

• As a salesman and later a manager my duties included:
• Managing a staff of 3 to 5 employees including training where necessary.
• Handling weekly and annual budget targets.
• Coordinating merchandising refits and liaising with major game companies to meet marketing requirements.
• Working with other department Sales Managers to tackle peak sell periods such as Christmas and public holidays.

Master Of Computer Science, Cyber Security

Bachelor Of Business, Marketing