William S. Email & Phone Number

Santa Clara, California, United States

• Providing solutions to customers and support team by debugging and triaging their issues• Introduced automated testing suite, increasing test coverage by 30% and reducing regression issues by 20% in each release (Java, Junit, Maven)• Configured Jenkins to build and run regression whenever changes are pushed to Git main branch• Developed data driven test automation using Data Binding with JSON, CSV and Property Files• Reviewing business requirements with stakeholders and working with a team to ensure that requirements are accurately implemented

Oakland, California, United States

• Developed an automated support center. Used decision tree approach and processed dataset to train a model based on email conversations between customer and support team.