Williamsun Johnson Email & Phone Number

Lawton, Oklahoma, United States

Ft. Sill, Ok

Directly support over 650 users, 800 computers, and 100 printers. Protect and defend information and information systems by ensuring confidentiality, integrity, authentication, availability, and non-repudiation. Provide direct support to customers. Setup new hardware, software, and pull hard drives from any unserviceable computers. Image new systems using Symantec Ghost with Windows Vista, Windows 7 and configure to Department of Army Security requirements. Diagnose and resolve problems in response to customer reported incidents, i.e. PC, printers, scanners, etc. Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements. Install, configure, troubleshoot and maintain customer hardware and software. Follow customer support policies, procedures and standards. Provide customer training. Comprehensive knowledge of and demonstrate ability to apply risk management strategies to information technology solutions. Managing Active Directory Profiles, and track training certificates required to gain access to computer systems.

Ft. Sill, Ok

Directly support over 650 users, 800 computers, and 100 printers. Protect and defend information and information systems by ensuring confidentiality, integrity, authentication, availability, and non-repudiation. Provide direct support to customers. Setup new hardware, software, and pull hard drives from any unserviceable computers. Image new systems using Symantec Ghost with Windows Vista, Windows 7 and configure to Department of Army Security requirements. Diagnose and resolve problems in response to customer reported incidents, i.e. PC, printers, scanners, etc. Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements. Install, configure, troubleshoot and maintain customer hardware and software. Follow customer support policies, procedures and standards. Provide customer training. Comprehensive knowledge of and demonstrate ability to apply risk management strategies to information technology solutions. Managing Active Directory Profiles, and track training certificates required to gain access to computer systems.

Ft. Sill, Ok

Directly support over 650 users, 800 computers, and 100 printers. Protect and defend information and information systems by ensuring confidentiality, integrity, authentication, availability, and non-repudiation. Provide direct support to customers. Setup new hardware, software, and pull hard drives from any unserviceable computers. Image new systems using Symantec Ghost with Windows Vista, Windows 7 and configure to Department of Army Security requirements. Diagnose and resolve problems in response to customer reported incidents, i.e. PC, printers, scanners, etc. Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements. Install, configure, troubleshoot and maintain customer hardware and software. Follow customer support policies, procedures and standards. Provide customer training. Comprehensive knowledge of and demonstrate ability to apply risk management strategies to information technology solutions. Managing Active Directory Profiles, and track training certificates required to gain access to computer systems.

Meet and exceed company goals. Merchandising experience and increased level of Customer service. Managing a team of 8+, Improving Loss prevention with inventory control management.

Troubleshoot with customers over the phone with computers. 3 years experience with solving and repairing issues with computers. Performing Full recoveries of the OS including backing up of personal information. Restoration of previously installed programs. Configuration of wireless/wired networks which to include printers, laptops, and desktop computers.