Will Swanson Email and Phone Number
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Charismatic leader with year-after-year success in customer, partner and employee experience environments. Strong process improvement mindset with extensive experience in selecting, building, and leading multinational teams that achieve industry best in class results. Skilled in designing and deploying disruptive IT solutions to allow teams to achieve more with greater efficiency. Employee focused and performance driven style with a passion for developing and mentoring leaders.
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Global It Channel Operations LeaderSchneider Electric Sep 2021 - PresentRueil Malmaison, Paris, FrLeading a multinational operations team focused on global, IT channel enablementCreated a project & program management architecture designed to drive key global initiativesDesigned a global strategic account model to amplify the success of our top global partnersBuilt and deployed a dedicated quality and continuous improvement program for global strategic accounts
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Vice President Hr Services: AmericasSchneider Electric Jul 2015 - Sep 2021Rueil Malmaison, Paris, FrLed a multinational team of 170 Employees who were responsible for reliably executing the Payroll, Benefits, Compensation, Employee Support and Employee Systems for Schneider Electric’s 30k employees in the Western Hemisphere.- Improved Employee Net Satisfaction by 250%- Reduced overall team cost by 24%- Achieved > 80% Employee Engagement Score 2020 & 2021- Achieved full integration of HR Services – One Americas Organization
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Director North American Customer Consultation GroupSchneider Electric Mar 2012 - Jul 2015Rueil Malmaison, Paris, FrDesigned and led the Schneider Electric North American customer support operation which consisted of 250 employees across six multinational sites. Mutualized multiple different Schneider support teams into a standard best practice model. - Reduced operational cost by $10M over 4 years- Grew annual team revenue contribution by 29% to $91M- Designed and built Schneider’s insourced teams in the Philippines and India
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Director Customer Support & Order ManagementSchneider Electric Jan 2007 - Mar 2012Rueil Malmaison, Paris, FrSimultaneously ran customer support and order entry for APC post acquisition by Schneider Electric. Integrated APC order execution practices with Schneider Electric’s and dramatically improved performance in the process. - Improved order cycle time by 200% to 90% orders entered within 2 hours- Achieved all time high customer net satisfaction score in our contact center
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North American Contact Center ManagerApc By Schneider Electric Apr 2003 - Dec 2007Rueil-Malmaison, Île-De-France, FrLed an operational staff of 85 customer support personnel who supported the sales and technical needs of our IT customers in North America. Facilitated a technological evolution of our support operation, implementing multiple best in class technologies- Improved contact center occupancy (working time) from 66% to 80%- Implemented IEX workforce mgt, Envision quality monitoring & Siebel CRM -
European Contact Center ManagerApc By Schneider Electric Feb 2001 - Apr 2003Rueil-Malmaison, Île-De-France, FrDesigned, built, and led a team of 45 multinational representatives who supported pre- and post-sales support in for APC’s Western European customers. Based in Galway, Ireland this team was our professional development program for sales and tech people.- Implemented direct sales ecommerce and ramped sales to €4.4M annually- Migrated European inside sales positions from local countries to Galway
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Team Leader Customer Solutions Enterprise SalesApc By Schneider Electric Mar 2000 - Feb 2001Rueil-Malmaison, Île-De-France, FrEntry level management position fostering budding sales professionals selling via the phone to enterprise level customers. Duties included daily training, mentoring, developing, and performance managing salespeople.- Sales growth improved 15% YOY- Successful sales promotion rate to inside sales was 80%
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Inside Sales RepresentativeApc By Schneider Electric Mar 1999 - Mar 2000Rueil-Malmaison, Île-De-France, FrSales professional focused primarily on the reseller IT channel. Expert sales knowledge from the home computer to data center market. Achieved top sales performer on the team seven out of twelve months while in this role.
Will Swanson Skills
Will Swanson Education Details
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Bryant UniversityInternational Management -
Ithaca CollegeLegal Studies
Frequently Asked Questions about Will Swanson
What company does Will Swanson work for?
Will Swanson works for Schneider Electric
What is Will Swanson's role at the current company?
Will Swanson's current role is Global IT Channel Operations at Schneider Electric.
What is Will Swanson's email address?
Will Swanson's email address is ge****@****pcc.com
What is Will Swanson's direct phone number?
Will Swanson's direct phone number is +33 1 41 29 *****
What schools did Will Swanson attend?
Will Swanson attended Bryant University, Ithaca College.
What are some of Will Swanson's interests?
Will Swanson has interest in Economic Empowerment.
What skills is Will Swanson known for?
Will Swanson has skills like Management, Team Leadership, Strategy, Leadership, Account Management, Enterprise Software, Solution Selling, Cross Functional Team Leadership, Customer Service, Change Management, Process Improvement, Customer Satisfaction.
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