Providing contract support as a Business Operations Product Manager within the Department of Defense Healthcare Management Systems Modernization (DHMSM) Program Office.

*Provided system and process-based solutions for several Prudential Investment Management accounting groups by identifying client needs and creating efficiencies through leveraging new and existing technologies.*Involved in multiple enterprise-wide Pension Risk Transfer transactions with external clients and served as a point of contact to Prudential Retirement representatives on behalf of the Business Analysis team.*Organized and participated in requirements-gathering meetings with project stakeholders.*Strong ability to weigh pros/cons and evaluate potential risks in regards to potential process enhancements and their solutions*Highly motivated and dedicated team member

*Independently created solutions for over 400 end-user requests for six different client groups. *Streamlined three key processes by automating data entry of thousands of records through macro-based Excel templates and controlled procedures, which created over 500% time-savings for the clients. *Managed several projects simultaneously by prioritizing tasks to meet deadlines with superior results. *Gathered requirements for over 20 software enhancements by holding facilitated sessions with end-users to understand the business need, evaluate potential risks, and brainstorm practical solutions. *Improved technical writing skills with added responsibility of drafting business requirements for new changes being made to multiple interfaces.

*Served as a point of contact in a customer service role to several internal clients and assisted in resolving data-related issues in a timely manner.*Supported the testing of several different programs within the software development life cycle and ensured that all critical issues/defects were resolved prior to release the software to the end-users.*Quickly learned and became familiar with new testing tools such as Visual Slick, Beyond Compare.*Leveraged my SQL knowledge and understanding of relational databases to more efficiently select and organize data when researching/analyzing issues or potential enhancements.

*Learned about the importance of business analysis and the software development life cycle through three unique internships.*Increased business/finance acumen through practical software testing assignments *Recreated a program's complex calculations in a formula-based Excel tool that can perform the calculation as many times as the user needs (thousands/second) instead of the original program, which can only provide one result at a time.

*Developed healthy relationships in a community of 64 first-year residents through proactive programs, community service, social life, and a strong focus on academics. *Connected residents to on-campus resources such as academic assistance, career development, and counseling services by identifying individual needs and having regular interactions with them.