William Curry Email & Phone Number

Chester, United Kingdom

Chorley, Cheshire, United Kingdom

Chester, United Kingdom

Responsible for the delivery of a second line of defence oversight monitoring plan which is supported by a regulatory and risk based monitoring programme. Providing direction and guidance on emerging risks and issues; ensuring that concerns are being appropriately evaluated, investigated and resolved.Provide leadership and expert opinion to the first line of defence in defining policy, control standards and procedures aligned with the risk framework. Providing support as the subject matter expert and referral point for complaints under the mandate.Understanding of current/future regulatory changes within the industry; reporting to senior stakeholders on key industry changes and the emerging risks. I ensure a plan is in place to oversee any changes managed by outsourced third party vendors; ensuring risk tolerances are in line with the conduct risk framework and monitored through the risk strategy and plan.

Chester, United Kingdom

A member of the senior management team, responsible for the Complaints department and RCA outputs, presented findings to the Directors, risk and compliance committee and TCF Forum. Responsible for the creation and management of a new complaints team, creating the complaints policies, procedures, mandates and redress award guidelines. Recruiting suitable individuals and conducting a comprehensive training programme to create a successful team that delivered consistent customer focussed outcomes. By adopting effective root cause analysis methodologies and developing reporting packs, suitable for executive management, regulatory gaps, non-conformance and areas of operational risk were consistently identified and resolved.

Chester

Responsible for the daily management of a team of ten, handling accounts with worsening arrears.  Managed escalation referrals, authorised arrangements and approved possession proceedings.  Continuously reviewed processes to ensure adherence with the standards specified by the Mortgage Code of Business, Law of Property Act.  Received acknowledgement from senior management for the quality of staff training in effective call handling techniques. Designed an aide memoir to promote adherence to quality control metrics, circulated business wide.

Chester, United Kingdom

A varied role, providing analysis and management information to the field sales and marketing teams.

Chester, United Kingdom

Responsible for the sales performance targets, branch level compliance and staff appraisals.- CeMAP qualified, providing face-to-face mortgage and insurance advice.

Camberley, Surrey

Managed the promotional activities for the branch network of a telecommunications firm.Developed and implemented a promotional plan to target new markets. Managed the advertising campaign, contributing to an annual revenue increase of six percent.

Bracknell, Berkshire

Provided sensitive HP product specific information to internal and external clients. Compiled competitor product information and generated monthly performance reports.