William Gibbs Email & Phone Number

Dumfries, Va, Us

United States

LV Comm-Sec is a leading systems integration and service company specializing in electronic security, access control, and CCTV systems.⌨ Learn more about our services at: www.lvcommsec.com As Operations Manager, I am accountable for leading a team of 4 technicians to manage all aspects of day-to-day activities, including: procurement, project management, scheduling, recruitment, staff training, inventory management, and customer service.Among my accomplishments, I have:➥ Managed end-to-end projects with budgets up to $700K to efficiently meet all customer commitments – from planning and scheduling through staffing, execution, and project closure.➥ Owned all aspects of purchasing operations to procure cost-effective products from a portfolio of 20+ vendors.➥ Recruited, trained, and retaiedn a highly qualified team of top technicians.➥ Performed periodic reviews to ensure the accuracy, reliability, and integrity of P&L, A/R, and A/P reports.➥ Launched a training program to ensure maximal adoption of technical, operational, and customer service best practices.➥ Developed standardized and scalable warehouse/inventory management procedures to enhance productivity by 30%.➥ Led a suite of process improvements to enhance YoY revenue margins by 32% (2022).➥ Identified $600K+ in unbilled receivables; increased cash flow and reduced accounts receivable from $387K to $87K in 60 days.➥ Closed 2 projects to secure an additional $200K in revenue.

Washington D.C. Metro Area

As Operations Service Project Manager, I was responsible for managing over 17 security projects valued at $1.1MM; I oversaw end-to-end projects to deploy state-of-the-art security systems for SME and Enterprise clients.Some of my additional contributions include:➥ Participated in presales activities in partnership with three sales executives.➥ Ensured all project costs were accurately captured prior to quote creation.➥ Built mentor-mentee relationships with a team of 4 technicians; ensured they were fully trained supported, and optimally positioned to generate maximum value for the company and its customer base.➥ Performed revenue forecasting for all 17 projects to guide project planning activities. ➥ Coordinated and supported a major Enterprise project valued at $10MM+.➥ Contributed to a highly differentiated customer experience via 100% on-time project delivery. ➥ Leveraged strong client relationships to secure $200K+ in new business opportunities.

Beltsville,Maryland

As Operations Service Supervisor, I was responsible for leading a team of 18 technicians and project managers to oversee all aspects of service operations including maintenance, scheduling, and staff training. Some of my contributions include:➥ Managed 2 client facilities that generated $4MM+ in revenue between 2016 and 2018.➥ Scheduled predictive, proactive, and preventive maintenance to minimize equipment breakdowns. ➥ Ensured the technician utilization rate remained at or above 75%.➥ Developed short- and mid-term revenue growth plans in collaboration with the Operations Manager.➥ Exceeded FY17 revenue goals by over $300K.➥ Supervised and coached customer service managers to maintain a strong Net Promoter Score.➥ Successfully minimized customer complaints throughout tenure. ➥ Developed formal technician training programs to build equipment proficiency.➥ Ensured certification requirements were met and maintained. ➥ Drove a 2-day reduction in service response times.

Conus, Ocus

My final role in the Marine Corps was as a Desktop Support Technician. I provided technical and operational support related to internal phones, digital communication systems, and networks.Some of my key contributions throughout my career include:Ensured the timely resolution of 2K+ service issues.➥ Developed a radar fault log, down-time log, and logbook to support quality control activities.➥ Coordinated and delivered 220+ hours of familiarization training for technicians.➥ Supported the transportation and deployment of over $14M in equipment from the US to Asia.➥ Distributed $10MM+ in system assets to multiple locations in support of unit deactivation.➥ Scheduled 40+ hours of preventive maintenance over a 90-day period.➥ Tracked $16MM+ in assets and over 20 personnel during daily operations and deployments.➥ Inspected functional areas of shop maintenance to obtain a mission-capable rating of 90% for the RADAR section and assets.

Master Of Business Administration - Mba, Business/Commerce, General

Master Of Science - Ms, Organizational Leadership, 3.9

Bachelor Of Technology - Btech, Technology Management

Associate Of Science (A.S.), Instrumentation Technology/Technician

Computer Networking

CMIT 202 Fundamentals of Computer Troubleshooting (2015) CMIT 265 Fundamentals of Networking (2015) Test Out PC Pro Certified (2015)

Information Technology

SCI/162 Principles of Health and Wellness (2010) US/101 Introduction to University Studies (2010) COM/150 Effective Essay Writing (2010).

Education record