William .T Email & Phone Number

Banten, Indonesia

• Released agent assisted onboarding product to reduce drop offs in our application funnel, increasing approval rate from 7% to 11%
• Collaborated with partners for product regulatory compliance to maintain monthly disbursement of Rp 100 billion
• Optimized transaction & repayment API logic to solve data gap in partner integrations, improving success rate to 99%
• Led a team of 6 engineers to develop liveness KYC verification to reduce identity fraud & loss rate

• Partnership integrations to expand JULO's business
• Built a credit digital lending platform as an employee benefit for internal staff to reduce turnover rate & talents lost
• Lead the development of Paylater API webview that reduces partner integration effort from 6 steps into 1 step
• Improved web application submission rate by 30% with saved response feature, faster load times, targeting SMS

• Collaborated with multiple stakeholders in gathering requirements to deploy features to fulfil user needs
• Optimise website’s payment gateway in reducing friction in the checkout funnel Increasing conversion rate by 33%
• Involved in implementing a registration referral feature for website launch that attained 16k subscribers
• Planned popups, rotating banners, abandon cart targeting, buy now button raising sales & awareness by 26%

New York, United States

*Data visualization of dashboards through Tableau with sales data from Google BigQuery*Showed 10% growth in loyal users from exploratory data analysis with various datasets to track app performance*Concluded insights & recommendations from customer analysis to implement strategic solutions*Qualified status of leads by assisting in developing a user scoring.

San Francisco, California

-Analysis & validating improvements towards conventional business processes -Validating SQL code functions(building databases, entity relationships, Groupby, Where, etc.) of student assignments

San Francisco Bay Area

• Awarded for the best performing business Saas project in software team projects competition
• Redesigned registration process from user stories into a one-step process to improve app experience & 50% efficiency
• Defined product vision for a documentation platform to improve engagement between buyers and brands establishing healthy customer relations
• Communicated the customer value proposition of the redesign to stakeholders through use cases
• Identified both B2C & B2B target markets with the highest product registration & warranty claims
• Categorized segments for market development plans

• Developed product goals, acceptance tests, mockups from user stories through interviewing 27 users to understand pain points*Devised product recommendation & notification reminder feature based on user research to.
• Data visualization of product revenues & margins for a B2B marketplace platform through Excel pivot table & Microsoft power BI that provided the CPO profitability insights of the business
• Prioritized projects or features through sprints & tickets based on user pain points & deadlines using JIRA

• Increased ranking search in Google from 26 to 12.9 through utilizing Google analytics data to develop & implement website strategy for effective marketing communication
• Targeted digital marketing campaigns through social media, SEM & SEO by analysing audience demographics & searched keywords
• Generated in excess of $84,000 in sales through in-person leads and digital marketing efforts

San Francisco Bay Area

• Executed financial forecasting of $128000 in costs through attainment of quotes & creating a pro forma cash flow
• Carried out market research; demographic & geographic segmentation on potential locations for market penetration
• Utilized project management platform Teamworks to track & collaborate the progress of assigned tasks

San Francisco Bay Area

-Provided tips in establishing healthy customer relationships through research -Explored possible customer queries & developed a FAQ page-Created answers towards possible queries/FAQs under a SOP(standard operation procedures) list-Developed templates towards answering possible queries

Bachelor'S Degree, International Business, 3.72

Education record