William Tomlinson Email and Phone Number

Supports vision, leadership, process management and guidance for the overall learning and development programs within Mack Trucks, Lehigh Valley Operations. Coordinating and establishing partnerships within Volvo Group and local academic institutions to better the workforce.

Develop, recommend, implement, and monitor quality plans, programs, and policies ensuring conformance to the requirements of the product.Monitor in process methods, manufacturing systems, and procedures to ensure the product quality in accordance with the customers requirements. Audit processes and issue corrective actions to suppliers, production, and engineering while developing containment for identified issues. Support truck shipment holds and containment through identification and verification of issues.Resolve aftermarket and field issues by addressing warranty claims, and customer complaints by investigate root cause then working to resolve any potential manufacturing issues.

•Electrical Project Manger for US10 emisions refuse truck•Lead electrical team work on releasing new design•Support pilot builds in manufacturing plant•Work with manufacturing line to improve production•Address manufacturing concerns through design improvements•Manage design changes and report updates to project team•Provide Front Office support for the launch of the 2010 model year truck.

•Resolved problems to ensure product quality•Prioritized, opened, and closed project items•Facilitated meetings to meet scope of project and insure all stake holders concerns are meet.•Reports project progress to engineering management•Put quality projects into production in the target of 17 weeks or less•Investigated opportunities for product improvement by analysis of warranty claims•Visit customers and dealers to discuss and resolve quality concerns•Monitored the completeness and correctness of the engineering releases•Gathered estimates of time and resources from engineering groups required to complete tasks

• Received 2007 Volvo 3P Cost Savings Award• Coordinated projects with colleagues to complete global and continental objectives• Work closely with suppliers to deliver product in a timely manner• Introduced the Bendix Electronic Stability Protection system on Mack Trucks• Found solutions to product issues within time constraints

• Designed various components for production on Mack and Volvo trucks• Experienced all areas of product development within the organization• Committed to meeting project deadlines