With over 20 years of experience in customer success, I am passionate about helping global technology companies build and optimize their customer lifecycle and experience ecosystems. Previously, I served as the Vice President of Customer Success at Stampli, a leading provider of AP automation solutions, and at Topia, a global talent mobility platform. In these roles, I oversaw the customer success operations, platform, products, technical services, and client acquisition, retention, and growth strategies. I established collaborative partnerships with clients across various industries and segments, and delivered value-added solutions that increased customer satisfaction, loyalty, and retention. I also implemented and monitored key performance indicators, customer mapping, and training programs that enhanced customer outcomes and insights. I have strong skills in customer success, customer relationship management, and enterprise operations.
Listed skills include Enterprise Software, Product Management, Program Management, Crm, and 40 others.