• Responsible for Strategic Accounts that are politically sensitive and have unique benefit requirements. • Serving as an expert resource both internally and externally as we are transforming how healthcare is delivered and financed. • Helping employers find innovative ways to control benefit costs.• Assisting employers in changing their culture by embracing a culture of wellness.• Establishing positive relations with both customers and brokers allowing for customer retention rates exceeding 98%.• Improving the overall value of Highmark to customers by providing insightful, professional, prompt, courteous and accurate solutions to their needs.

• Responsible for the servicing and retention of employers between 50 and 1000 enrolled employees as well as school districts• Served as an expert resource both internally and externally on topics such as health care reform, sales force automation, qualified high deductible health plans, HSA’s, FSA's and HRA's which builds our customers’ confidence in Highmark’s brand and consumerism campaigns• Helped employers find innovative ways to control benefit costs• Assisted employers in changing their corporate culture by establishing a new culture of wellness in their organization• Established positive relations with both customers and brokers allowing for retention rates exceeding 98%• Improved the overall value of Highmark to customers and brokers by providing insightful, professional, prompt, courteous and accurate solutions

• Financial advisor providing innovative solutions for both personal and business financial objectives• Established a client base which fostered repeat business and referrals• Conducted training and enrollment meetings for corporate clients and their employees, helping them avoid legal pitfalls as well as alleviating their fiduciary responsibility

• Advanced from management trainee to branch manager in a highly aggressive and competitive company that is the leader in its industry – within a two year period• Responsible for overall branch performance and profitability• Developed marketing and business strategies which resulted in dramatic turn-arounds in the performance of several branches - winning several company sales and service awards• Responsible for personnel management of several employees from trainee to management level, including interviewing, hiring and training