William Treadwell (Mba, Eds) Email & Phone Number

Miami, Fl

• Responsible for the day to day management of the Veritext, FL Region, to ensure all scheduling needs of people, services, and products are met for approximately 1,300 Florida law firms. This includes the assigning of court reporters, videographers, and interpreters.• Directly manage the daily operations of 15 scheduling associates in 6 physical Veritext offices in addition to working closely with non-FL Veritext offices and affiliate offices, overseeing a customer service call center that has an average monthly call volume of 4,000 calls.• Indirectly manage and partner with approximately 200 employees, located both in FL offices and remotely, including independent contractor court reporters and sales account executives, to improve efficiency and accuracy of client scheduling needs to help ensure sales goals achieved and utmost customer satisfaction. • Ensure coverage for all after hour issues that need immediate response before the next business day. • Develop various systems to reward employees as metrics are achieved.• Collaborate with the Regional VP and company's executive team to develop strategic and tactical plans to help service and sell Veritext’s growing list of products and services.• Implement and develop policies and procedures to coordinate workforce improvement in order to achieve overall regional goals.• Research and analyze data to improve performance metrics and operations. • Coach, motivate, supervise, train, evaluate, approve timesheets, recruit, hire and retain staff. Recommend appropriate disciplinary action.

Tampa/St. Petersburg, Florida Area

Primerica is a leading provider of term life insurance. Working to help families become financially independent.

Various Florida Locations And Remote

• Led a team of 20 direct reports, and indirectly 100 additional Success Coaches (SCs), Program Leads (PLs) & Full-time and Adjunct Faculty, responsible for enrollment activities and account management of -2K students each term (SCs), student outreach towards At-Risk population & facilitating courses assigned (Faculty). (Parthenon Awardee - Outstanding Director 2012)• Piloted several Business Priority Initiatives that translated into improved workflows & process efficiencies in the New Start, Student Life Cycle & Student Services Groups such as Online Learning Reading Course, Load Balancing Initiative, Conversation Model 2.0, among others.• Provided staff timely coaching/ feedback & mentoring to assist with staff leadership opportunities & address attendance opportunities, behavior issues & performance gaps averaging 20-30 hours of coaching each month; administered Performance Improvement Plan (PIP) & Correction Action Notice • Formulated a contact & communication strategy game plan that included outbound campaigns utilized manual dials, dialers & leveraged social media to reach out to -20K students on a regular basis.(CAN) whenever appropriate.

Remote

• Coordinated with the Program Directors to ensure customer retention levels of 92% and above by thoroughly informing students about course outcomes, assessment procedures, and attendance policies.• Addressed and resolved student concerns and issues quickly and effectively. Evaluated and coached instructors based on classroom performance.• Worked with the Program Director to monitor, evaluate, and document individual student progress through constant interaction and ongoing assessment.• Provided students with academic support — tutoring, advising, and coaching — and gave referrals for additional assistance as required.

Various Florida Locations

• Actively managed team's account of 2,000 customers from the students on boarding to their graduation.• Helped launch the university's Customer Relation Management (CRM) system and served as an ongoing consultant in the creation and revision of its features. • Partnered with directors, senior directors and business partners to make recommendations for process improvements and streamlined procedures. Contributed to improved retention rates by serving as a Retention Specialist.• Created talking points for outbound phone campaigns utilized by staff. Coordinated team efforts to ensure active engagement of customers and reduce attrition rates, especially during enrollment tracking periods. Developed "How-to" guides and videos for online learning modules.

Defuniak Springs, Fl

Served on the School Improvement Team and Future Administrators committeeLed community-wide volunteer programs through student participation in the Key Club, both on a local and state wide level

Destin, Fl

Served on the #1 Coldwell Banker team in FloridaProvided coordination and support to showcase properties by facilitating a cutting edge websiteReceived and placed high end luxury properties on the market

Destin, Fl

Facilitated $10 million in salesResearched and applied market data to list comparable propertiesUtilized trends to forecast demand in a given market

Birmingham, Alabama Area

Leased, sold, and marketed propertiesManaged schedules, transportation, and equipmentHired and supervised employeesInsured compliance with local, state, and federal laws

Master Of Business Administration (Mba), With A Concentration In Human Resources

Educational Specialist Degree, Educational Leadership

Master'S Degree, Educational Administration

Bachelor'S Degree, Education