William T. Smith Email & Phone Number

Mayfield Village, Oh, Us

Mayfield Village, Oh, Us

Mayfield Village, Oh, Us

Primary Responsibilities:• Primary analyst for Oklahoma and Alaska personal auto product representing over $350M in annual premium.• Monitor business performance in states including but not limited to sales growth, underwriting profitability and retention.• Proactive research of competitor information and analyzing the impact of competitor activities on our business.• Research changes in the regulatory environment of the states and adjust Progressive’s product in reaction to any changes.• Responsible for completing rating factor analysis and making recommendations for pricing changes to help drive profitability and growth.• Help prepare state rate and rule change filings and respond to objections and requests for more information from state Departments of Insurance.Projects:• Created territory monitoring and data visualization tool in tableau that is utilized nationwide by all product managers to proactively monitor loss ratio results at the zip code level. Prior to this tool zip code level analysis was unwieldy and difficult to produce, thus this tool now allows them to review results easily on a regular basis and react to changes and threats before they become an issue.• Worked in tandem with Product Manager to rollout significant upgrade to Oklahoma product including several new rating factors and requiring detailed modifications to “off the shelf” nationwide product. This product upgrade resulted in an immediate 25% increase in sales conversion in our largest customer segment.

Mayfield Village, Oh, Us

Primary Responsibilities:• Responsible for HR needs of 500 full time FTEs (300 exempt, 200 non-exempt).• Consulted with managers/employees on all aspects of employee relations and talent management.• Influenced business outcomes by proactively monitoring various HR trends and preparing and analyzing reports of employee data including: turnover statistics, attendance tracking, compensation data, performance management and timecard data.Projects:• Led rollout of new engagement survey process for leaders at all levels of CRM, Customer Experience, System Experience and Control, resulting in 100% participation rate in action planning.• Trained sales and/or service classes new hire classes on HR policies and procedures.

Mayfield Village, Oh, Us

Primary Responsibilities: - Creation of ad-hoc analysis/reporting as well as analytical and technical support of strategic Claims projects.- Creation and administration of annual salary increase budget for Claims organization of over 17,000 employees. With additional responsibilities including; all communications with senior leadership regarding budget and spend, analysis to identify any concerning spending patterns, and post-hoc reconciliation of budget to Corporate Control group.- Support claims HR Business Leader and Directors with analysis related to staffing, turnover, salary increases, and discretionary bonuses.- Review work of junior analysts for quality control and provide technical support as needed.Projects:- Participated in and helped lead 4 claims time studies for Team Based Handling, CCU, CAS and Managed Repair reps. This involved collecting data around specific task times, scrubbing data and advising other analysts on data collection techniques. - Built Claims Hiring model that forecasts anticipated external hiring need by job title and geography. This model allows for long term planning by multiple functional groups including: Recruiting, Training, Licensing, IT and Process.- Created staffing model for Special Investigations Unit that provides scientific and quantitative basis for staffing decisions. - Worked with Corporate HR, Claims HR, and Corporate compensation to analyze impact of proposed FLSA Law changes. This analysis was presented to Progressive's Board of Directors.

Cleveland, Ohio, Us

Key Responsibilities:-Management of initiatives to enhance or improve consumer operations efficiency and performance -Developing and managing relationship with payment processing vendor(s) -Leading operational integration and enhancements with IT, Accounting, Supply Chain and other key stakeholders.-Production of OE/Dealer reporting to support key functional teams (Sales, Supply Chain and Program Management) utilizing BI and other tools-Assisting in operations planning for market expansion of B2C initiatives -Providing analysis and recommendations on new operational efficiencies and opportunities -Monitoring competitive intelligence activities as necessary, including companies and markets of interest on an ongoing basis-Assisting in comprehensive QA testing of upgrades to ensure all operational back systems are functioning as designed.Projects:- Spearheaded operational testing and validation for Google Analytics, BI, and several back systems for launch of new direct to consumer website.- Developed data structure and setup Google Analytics for tracking of updates to the website.- Designed presentation and defined metrics for monthly Partner reporting as well as monthly VP level promotions analysis meeting.

Cleveland, Ohio, Us

Notable Projects:-Advised launch strategy for roll out of 2 new OEM programs as well as several dealer group programs. Determined location and number of FTE's necessitated by these new programs in order to ensure proper staffing.-Help pilot and launch Oracle OBIEE database environment for sales department. Advised other departments on best practices for dashboard/report creation.Business Analysis & Results:-Creating and maintaining reporting for critical sales information – promotions, new products, key performance indicators, etc. -Creating and maintaining trend & scorecard data to support all areas of the Sales group. -Analyzing & reporting on key performance areas for the Sales team. -Support the goal setting process where needed.Account Maintenance:-Work with appropriate groups to ensure all account information is current. -Regularly reviewing and updating account manager territories to support the business. -Auditing account information as needed. -Communicating account changes to the affected groups. -Providing sales management team with supporting documentation on territories.Sales Data & Systems Management:-Maintain sales information and data to support day-to-day operation of the sales team. -Support of the entire sales team with data questions and/or issues that need resolution. -Working with IT to improve system performance to meet the needs of the Sales group. -Reviewing sales team security on a regular basis to ensure it is correct.Business Development Support:-Contact plan trending and analysis to meet business needs. -Support of business development efforts, where needed.

New York, Ny, Us

Cleveland, Ohio, Us

• Managed client relationships generating $8.4 million booked dollars in deposit product sales from January-July 2009.• Acted as interim Team Specialist with responsibilities including: acting as an intermediary on problematic transactions, resolving escalated issues, approving actions by other sales representatives with possible negative financial implications, representing departmental interests in coordinations with other business units, and contributing to the coaching and development of other sales representatives. • Developed streamlined department procedure for renegotiating CD’s that eliminated associated workload for supporting operations groups. • Acted as competitive analysis subject matter expert for Virtual Banking deposit products, responsible for maintaining a current database of information about competitors’ procedures, products and features and identifying sales speaking points based upon this information. • Recognized with multiple awards as a top sales producer out of over 100 sales representatives for the 2nd quarter 2009.

New York, New York, Us

Master Of Business Administration - Mba, Business Analytics

B.A., Psychology

High School